Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit. Lifeline is a government assistance program that provides discounts on your monthly phone and/or broadband/Internet service. Your household can receive only one Lifeline and one ACP benefit. OUR FACILITY. When the FCC announces the end of the ACP program, or we end our promotional FREE ACP service offer, we will notify you, and you will revert to receiving only the standard FREE Lifeline plan if you are eligible, or you may keep your ACP service by paying the applicable undiscounted rate plus fees and taxes. Videos stream at DVD quality (480p). *All forms of ID must be valid and used before expiration date. Click here to Enroll Today! My Account. OFFERS MAY VARY BY STATE and service may not be available in all areas. Coverage limitations of wireless mobile phone service may affect access to E-911 and/or 911 in the event of an emergency. Consent for calls and texts is optional and can be revoked at any time. 4. Is approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program; Received a Federal Pell Grant during the current award year; or. AUP and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. (CN) - A family blames a rehab program for rooming their father with a schizophrenic who stabbed him 139 times and slashed his throat. M: 3030 LBJ Freeway, Suite 1320, Dallas, TX 75234. enTouch Wireless reserves the right to block calls to any country or international number range without notice. Press Center; Join the enTouch Team; Contact Us; 1-888-610-1499; Internet. You can apply your ACP discount to any available enTouch Wireless service plan. Eligible subscribers who are enrolled in enTouch Wirelesss EBB Services as of 6:00 PM Eastern Time on December 30, 2021, will continue to receive service with an up to $50 EBB program subsidy (or for households on Tribal lands, up to $75) during a 60-day transition period, which lasts from December 31, 2021 to March 1, 2022. Enter your mailbox number (area code and phone number) . The Lifeline benefit is non-transferable and is limited to one monthly discount per household for either wireless or wireline service. International calling does NOT include text messaging, picture messaging, or video messaging. Step 4: You will be prompted to enter your pin. If you remove your enTouch Wireless handset from your home, other family members in your household may not be able to reach 911 emergency services. Current or prior year's statement of benefits from a qualifying state, federal or Tribal Program. Mar 24, 2021 1:00 am EDT. Pay your bill online Update your account information Check your webmail Confirm when your technician will arrive Create Account enTouch Wireless reserves the right to block calls to any country or international number range without notice. enTouch Wireless may cease, without notice, providing International Calling if it determines, at its sole discretion, any violation of our International Calling Limitations, Acceptable Use Policy (AUP), or other Terms and Conditions. EBB subscribers will receive additional information if they are required to take additional steps to transition to the ACP benefit on March 1, 2022. The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts on monthly broadband Internet access service and certain connected devices. The Lifeline benefit is non-transferable and is limited to one monthly discount per household for either wireless or wireline service. Unemployment Documentation (notice of unemployment benefit payment or notice of successfully submitted application for unemployment benefits). 3 consecutive months' worth of your most current pay stubs. Monthly service benefits may be transferred to another provider subject to applicable regulatory restrictions. Notice letter of participation in a qualifying state, federal or Tribal Program. OFFER of Free phone with qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. Only eligible consumers may enroll. Only eligible consumers may enroll. You are not required to opt-in to the ACP, and you can continue to receive your Lifeline service without enrolling in the ACP. OFFERS MAY VARY BY STATE and service may not be available in all areas. conference, chat lines, and premium numbers) are not supported and may be blocked. Carrier on Customer's Account *. When you receive your new phone in the mail, call Customer Support at 866.488.8719, Copyright 2023 enTouch Wireless All Rights Reserved. Press the size on the backside of the card related to the SIM size your phone needs. An eligible household is limited to one monthly service discount and a single one-time device discount. It will go through a complete power cycle. Copyright 2022 enTouch Wireless All Rights Reserved. Plans including Unlimited Data may be placed on hold to confirm data usage complies with our Acceptable Use Policy (AUP) when the threshold outlined in the service plan details has been met. Create an Account Access and manage your account with ease, all in one place. It also helps you to easily solve common issues without needing to call customer service. The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information. If you would like to have your ACP plan on a separate device with a different phone number, please call Customer Care at, No. We Are In 34 States! For additional information about broadband speeds, visit https://entouchwireless.com/internet-transparency/. AUP and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. If youre using your own device, and received a SIM card from us: You should be all set to use your phone now! enTouch Wireless reserves the right to block calls to any country or international number range without notice. Your service plan terms and conditions may limit the amount of high-speed data included with your service plan and the actual speeds you will achieve while using our broadband services. Your temporary access token will be sent to the . Eligibility is based on income less than or equal to 200% of the Federal Poverty Guidelines or participation in Lifeline, Medicaid, SNAP, WIC, free or reduced-price school lunch/breakfast, or Pell Grant and is determined by the National Verifier (documentation may be required). International calling does NOT include text messaging, picture messaging, or video messaging. Every Q Link Wireless account has an account number. We know how important it is to stay in touch with family, be available for job opportunities, and have a phone in case of emergencies. Copyright 2023 enTouch Wireless All Rights Reserved. enTouch Wireless may cease, without notice, providing International Calling if it determines, at its sole discretion, any violation of our International Calling Limitations, Acceptable Use Policy (AUP), or other Terms and Conditions. Our standard terms and conditions, including the Acceptable Use Policy (AUP), also apply and are available at, . *All forms of ID must be valid and used before expiration date. For Lifeline eligibility criteria and applicable terms and conditions, visit https://entouchwireless.com/terms-of-service/. Click here to check coverage in your area. B09. Click the Edit account button by the email address whose password you want to change. You must use your phone to continue to receive service. You may opt-in for the ACP at the time of enrollment with enTouch Wireless or anytime thereafter through the self-service tool. Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit. A fairly complete resource we direct customers to can be found on Prepaid Phone News. If you have additional questions, call us at 866-488-8719 or 611 from your enTouch Wireless phone. INTERNATIONAL CALLING IS LIMITED to unlimited landline and cellular calling to Mexico, Canada, United Kingdom, India, China, Vietnam, and South Korea only. Long story short, Budget transfered the number to Entouch but the latter refused to acknowledge a port request from another carrier. Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Care at (866) 488-8719. Service plan details are available at: https://entouchwireless.com/plans/ INTERNATIONAL CALLING IS LIMITED to voice calls to Mexico, Canada, United Kingdom, India, China, Vietnam, and South Korea only. Eligible consumers may get ACP services from Boomerang Wireless or any participating provider. If you need any additional help contact Ting at 1-855-846-4389. To confirm that your phone is unlocked, you can dial *611 from the device or call Verizon's customer service at 800-922-0204. Please be sure all of the above information is accurate before calling. The Lifeline benefit . enTouch Wireless offers a FREE phone* with service to qualifying individuals nationwide! https://entouchwireless.com/terms-of-service/, https://www.entouchwireless.com/affordable-connectivity-program, New Premium Cell Phones* From Brands You Trust, Large Screen, Android Operating System, Brand New, The Quality of Our Free Service Phones Beat The Competition, Unemployment/Workers Compensation Benefits Statement, Certificate of Naturalization or Citizenship, U.S. government, military, state or Tribal issued-ID, which includes date of birth and/or Social Security Number and/or Tribal ID, U.S. Military ID cards (active or reserve duty, dependent of a military member, retired member, discharged from service, medical/religious personnel), Common Access Card (only if designated as Active Military or Active Reserve or Active Selected Reserve), Military Discharge documentation, which includes date of birth and/or Social Security Number and/or Tribal ID, Mexican Consular Card (Matricula Consular - 2006, 2014, 2015 and later versions), Claim number OROther consumer identification number, A decision about the participants monthly entitlement amount, Prior Years State, Federal or Tribal Tax Return, Unemployment/Workers' Compensation Benefits Statement, Divorce Decree or Child Support Documents, Veterans Administration Benefits Statement, Current Income Statement from Employer or Paycheck Stubs, The beginning and ending dates of the award or certification period; and. Copy of last year's State or Federal income tax return. . enTouch Wireless may limit, alter, or discontinue your service if you generate abnormally high call volumes, abnormally long average call lengths, calls with abnormally high costs, abnormally high data use, or other disproportionate use when compared to those of other customers of enTouch Wireless. Your PIN is the 6-digit (or 10-digit) number you created, which is located on your welcome letter. Customers on any Unlimited service plans using data consistent with the AUP may receive unlimited additional free data in 500 MB increments (at 256 kbps) for the rest of the monthly period by contacting Customer Care. The actual performance of an individual customer's wireless data service may vary based on reception, technology, network traffic, and a number of other factors. International calling is enabled for direct communications between 2 people; certain numbers (e.g. The Lifeline benefit is non-transferable and is limited to one monthly discount per household for either wireless or wireline service. FPHA award letter,should contain the following basic information: Pension Grant Letter,should contain the following basic information: Qualify by income and provide one of the following as proof. enTouch Wireless reserves the right to block calls to any country or international number range without notice. *Unlimited data does not mean unreasonable data usage. Although not typical, the port process can take 24-48 business hours to complete. Lifeline is a government assistance program that provides discounts on your monthly phone and/or broadband/Internet service. Other factors, including your device, network availability from our underlying carrier, your proximity to cellular towers, and environmental factors may affect speeds. Unlimited does not mean unreasonable usage. Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Care at (866) 488-8719. Eligibility is based on income or participation in certain government benefit programs and is determined by the National Verifier (documentation may be required). Eligibility is based on income or participation in certain government benefit programs and is determined by the National Verifier (documentation may be required). Unemployment/Workers' Compensation benefits statement. Your Phone has shipped. Your Lifeline and ACP benefits can be combined and applied to the same service plan or applied to different service plans. Connected device benefits require a co-pay of at least $10.01 plus tax and fees where applicable. PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND LIFELINE. That is what we are committed to delivering to you! Customer Support will handle the rest. Sometime before July of 2019 enTouch took over my Lifeline service from Budget Mobile. Want to bring your existing phone number to your new enTouch phone? Our standardterms of serviceapply. An eligible household is limited to one monthly service discount and one device discount. For more information about ACP eligibility criteria, applicable terms and conditions, and the program go to https://www.entouchwireless.com/affordable-connectivity-program or call us at (866) 488-8719. To reset your settings to default, choose your device manufacturer below. If you have additional questions, call us at, Has an income that is at or below 200% of the, Receives benefits from certain federal assistance programs: Medicaid, Supplemental Nutrition Assistance Program (SNAP), Supplemental Security Income, Federal Public Housing Assistance, Veterans and Survivors Pension Benefit, Special Supplemental Nutritional Program for Women, Infants and Children (WIC) Program, or. Box 105561, Atlanta, GA 30348). Taxes and fees included with service plan pricing. The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information. Updating your ZTE Software Service plan-specific terms and conditions limit the amount of high-speed data included with each service plan. Enrolling with enTouch Lifeline cell service is easy! There are some great resources online with details for most carriers (wireless or landline). Unemployment Documentation (notice of unemployment benefit payment or notice of successfully submitted application for unemployment benefits). ACP is a federal government program operated by the FCC. Power On the phone. Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit. You will receive great, reliable service! Customers may have one ACP and one Lifeline benefit per household. EnTouch Wireless: Your account number will be listed when you login into your account - or, you can call EnTouch Wireless at: 1-866-488-8719 to get it. Click account settings, scroll to the bottom of the page and click Port Out information to view your account number and PIN. Lifeline is the FCCs permanent program to support affordable access to essential communications services such as broadband Internet access. B10. Customer Support Information Dial 611 from your enTouch phone E: support@enTouchWireless.com P: 866.488.8719 M: 3030 LBJ Freeway, Suite 1320, Dallas, TX 75234. Program Approval Letter, Benefit Statement, or Verification of Coverage Letter,should contain the following basic information: Eligibility Screenshot or printout from an online portal or website tool,should contain the following basic information: Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead.
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