If they knew it was in the hot foods for this long, they should have thrown it away or reduced the price. Their produce is always rotten. The apple turnovers were made with mushy applesauce and were tasteless. Want to feel comfortable shopping here again and rude employees are being retrained and changing damaging behaviot btw: i went to lucky across the street.. On Friday 8/12/22 I went to Giant Eagle on Broadview Rd in Parma Ohio to get some things for a family party. Giant Eagle, (store #4029). Toggle navigation ctMobi - Find a local buinsess in your area. Other customers heard this and couldn't believe it either. I am a conservative person & I really like Giant Eagle! This issue will most likely cause me to switch pharmacies and make sure my family and I never to use giant eagle pharmacy due to the lack of friendly customer service and constant stocking issues. I mean every one. ********* ******. His hair looks like it hasn't been washed out combed in MONTHS. The service has always been rude, but now they have become even worse. The store is in Brooklyn ohio. The average employee at Giant Eagle makes $27,418 per year. Terrible customer service. Outrageous. It goes against our guidelines to offer incentives for reviews. I immediately returned to Giant Eagle with the card and receipt and requested a replacement/refund. It was a gift for a friend who's car had been taken to the repair shop for an indefinite period of time. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. I have a problem with Heather at the market district location in waterworks mall, I would like to see her position taken away from her transferred or fired she is a very snobby rude loud and rude, Store at 2801 n. High st. street. File a complaint. She rudely told me to re-up order my food and wait in line again. File a complaint. Most customers were really nice and then there were some that you just lose faith in humanity from. Online order website shuts you down from making any changes long before the order is being shopped. ALDI BEATS THE PANTS OF YOUR STORE PRICES AND SERVICE! - giant eagle chicken salad & giant eagle salsa, I new package if and when they come into the store, Car wash on Rt. Giant Eagle released a new "myperks" program that simplifies the way you earn and redeem perks. I never got it and spent $212.13 i can see. At Giant Eagle, our Refrigeration Technicians are at the heart of keeping every supermarket, GetGo and warehouse running smoothly and coolly by ensuring the HVAC, food and beverage equipment, soda machines, and so many other pieces of equipment are running efficiently. Companies can ask for reviews via automatic invitations. They finally got their prescription and we pulled up to find a shade pulled that said they were closed, drive thru, and they were short staffed. Table of Contents show. I realize shop lifting is rampant but I am an honest person and have been shopping there a long time. In our case the order was to be collected on Dec17, ordered Dec 15, and early December 16 website disallowed any changes. 1. I called the store. Especially the old ones, to think they have nothing better to do than be rude on the phone and then start crying if we're out of stock on something. It's absolutely disgusting how you're employees treat their customers, an absolute disgrace, unethical! This will surely increase the credibility of your complaint. The fact that i have been using this pharmacy for years, knowing the medication I do take is a 30 day supply. Claim it and get a lot of features. Was looking forward to these, I bought them In the past and fell in love with them. Extremely poor customer service at #43 township of pine market district. Distribution Coordinator (Current Employee) - Freedom, PA - November 10, 2019. We're also your destination for cooking, entertainment, living, and saving tips, advice, and information. States they care about work-home balance Pro diversity culture Be the first one to write a review. They formed a company called "Eagle Grocery.". I talked to the team member Pam today 3/7/22 who did not seem very friendly or helpful and then told me they still cant guarantee this medication will be in stock within 3 days. Start your review today. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Review Of Franks Restaurant Hudson Fl 2023. I am so disappointedthat the storewould sell something like this. Your Rochester bakery dept ruined my 6year old sons birthday and the disappointment and cries that came from him when I told him he wasnt going to get the cake he picked out. Just needed coffees after a long travel day and both ended up room temp and we lost a good bit of travel time waiting on crappy specialty lattes for $8, was sad. Called their customer service today. Goodbye big bird your history. The associate said to go ahead. AND i understand some giant eagle's are charging for those bags! Now if they didn't want something substituted or out of stocked then don't $#*! In Giant Eagle (I prefer to call it Giant Vulture), you get these ads saying, for example 'Buy 4 for $5 - before was $1.79 each'. 8% of Giant Eagle employees are Hispanic or Latino. Don't catch until I get home. i don't have a complaint as much as need advice. We had ordered two made to order coffees, one hot and one iced. Here are 8 tips for writing great reviews. If I had of known that it was spayed on a piece of paper (edible or not) I would have NEVER ordered it. Then, i went in. Ripoff Report on: Giant Eagle - Giant eagle metabank visa paypower prepaid card vermilion ohio. show of laziness coming from the higher ups. This is not acceptable. I placed an online order for a cake at your location in cleveland on Chagrin rd. Procedure is simple and painless and the staff is ALWAYS pleasant. Upon explaining my concern, store associate said they are out of all items. The woman took the product and did not apologize for the inconvenience scanned a similar item and told me the item that had damaged packaging.was going home with me. Immediately a woman who works there came over and started bagging my items while I was scanning them. because most of these people are the same ones that don't wear a mask in public and are just using COVID an excuse to be lazy and be an $#*! Share your photos and videos with others to prove the truth of your words. I myself do not expect compensation back but for sake of others health this was unacceptable by any means! Something needs done. last year using the same card the gas pump charged me for premium gas when i pushed the button for regular. As a matter of policy, BBB does not endorse any product, service or business. Since this card was purchased from a 3rd party store/website not affiliated with us, we're not able to assist. Since the COVID 19 crisis began, I have noticed that the employees at Giant Eagle have surpassed their typical miserable service. Giant Eagle, (store #4029). Very abrasive. 5-7 minutes he was gone. " Low pay, high amount of turnover " (in 93 reviews) " No cons, worked 6 years as a cashier, no complaints no regrets, miss those days and evenings working at Giant Eagle " (in 74 reviews) More Pros and Cons. Pay is not enough and they use you as a tool rather than a hard working human being. They told me it was the best they could do and offered no solutions. Thank-you; Sincerely Rosemary Hiler. You know that the wheelchair is dangerous, and yet you still allow your mother to sit in it. Ive had to cancel scripts and have them sent to other pharmacies as well on several different occasions. somehow the fuel perks vanished . Giant Eagle has been on the forefront of everything from racial profiling to falsely accusing shoppers of shoplifting. I asked about my perks that were deleted I know it is only one customer for giant eagle in Western PA so it doesnt matter to Giant Eagle but I am going to stop shopping at their stores all together. I took the paper back to Giant Eagle the next day and they told me that it was an edible image on the cake. However, it tried it, and the coffee had no ice in it and was just completely room temp and not good at all. I would recommend reaching out to the party you received this card from to seek any potential reimbursement. Explore an interactive map with places nearby. It's so fast and easy. Weather or not she was a manager or a cashier she should have been helping due to the very large volume of people. i had over one dollar on the advantage card for fuel perks for gas. As I cant see how I am the only person experiencing this problem. [To assist us in bringing this matter to a close, we would like to know your view on the matter.] The quality control of your produce does not exceed healthy expectations by your customers. It has been a reoccurring issue monthly. (419 . I always pump 30 gallons of fuel (their limit for a perks redemption). I spend a lot of money at your store and I feel like just stopping and going to another place that truly cares about my loyalty and me being a customer first and foremost. The rudeness of store associate and unwillingness to help. I've ordered cakes before with images on top but they where sprayed directly on the cake. You can use the phone app to let them know you are on your way. Their last call they said they had to talk to the pharmacist that did the transaction and they would return our calls, but never did. I would like a full refund.Also If your going to advertise this as a edible image on your web site tell people what they are getting, I'll bet most people would not order an image if this is what they get. Giant Eagle has extremely terrible customer service. I can never forgive that. It was 5:15. Ordered wife's birthday cake online, picked up in Glenshaw store on 11/10/22. I think i talked to a team lead? You have cost me money and inconvenienced me, look at what it is your dispensing before you end up dispensing a drug that might cause injury or death, take the time to see what's being prescribed. DOUG?greatfront of house mgr. I received an e-mail that convinced me that Giant Eagle is not sorry for the racism committed against African Americans in your stores. You will lose me and many others who despise having to use pc, etc to see your weekly special info. (being the thing that will keep me out of the store.a cashier was as sick as a dog. BBB Business Profiles generally cover a three-year reporting period. For years my wife and I, occasionally have purchased croissants, large and small size, from the above GE bakery, and they were wonderful. Questions Post Question There are no questions yet for this company. I got an email stating that all sales were final even though it was just a glitch in the system. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Management also doesn't know how to utilize people to their best ability. When I got to the store, the young man took my card in and re-ran it for payment. This is certainly an attempt to get people to switch to the new MyPerks program. This incident happened on friday june 24, 2022 @ 05:14pm, store #617 in geneva ohio. Hello, They were absolutely the worst. Better Business Bureau: What they do NOT tell you is that now, if you buy one, it's down to $1.25! Digital coupons only STINK! I spoke with three representatives at Columbia and spent over four hours on the phone, and this was their answer: And having them in the store? Every one of the wings had at. Some of my articles are about CX (customer experience) and leadership. Additionally, I go to pick it up the second time and when asked where the needles are I am told they now need authorized, why not get the authorization together. This complaint was posted by a verified customer. Also, the new perks, pro perks, fuel perks thing is so complex and confusing. This is the email I received 12/14/22: This was about 6:30pm. Giant Eagle's meat is also a better variety than other stores. Of the others, I choose G.E. THERE was a sign on the freezer door easily found stating the sale price..meanwhile my price was adjusted on the chicen tenders and my id checked fir the wine. UPDATE: My husband **** called their customer service two days later and was informed that I had to call. Another rep told me it's a health insurance issue that they can't do anything about. No one has called me yet. Giant Eagle refused and told me to contact Columbia. Something needs to be done, even when waiting in line at location you hear people complaining about it. Giant Eagle reviews & complaints. The butchers are LAZY! The organic section isn't huge at this store. After picking up the order, I realized that none of the substitutions or the additional item were there. I explained to them my same situation, and they continued to harass me and discriminate.They tried to tell me that wearing a mask is the law now, they are sorely mistaken. Put prices on product instead of bar code or make sure bar code is right. Today I was kicked out from one of your Giant Eagle stores for not wearing a mask. Here clients can delve deep into delicious meals, and taste. Find out how to block Giant Eagle Pharmacy caller . I like that i get discounts on gas when i shop. Giant Eagle Grocery - CentralPercentum GetGo. Team Leader Review. I placed a pickup order for Feb 25, 8:30-9:00am window at #43 Township Of Pine store. Thank you for contact support. I have 3 children ,2 of which are very sick . Total waste of nearly $10. The Pharmacist & Staff are very professional & friendly. Read full review of Giant Eagle and 1 comment. I said well we waited all that time and the car ahead of us received their prescription so how we would know? Clearly irritated because I didn't have a loyalty card to self check out, she used hers only to raise her shoulders and arms at me telling me it's my money my loss because I didn't have one then after a few more calls from my register she proceeded to tell me " you know these machines are only for basket items" complaining I had too many items when there is clearly no sign that says other wise or anywhere for that matter. Why is Giant Eagle pretending to care about their employees or customers when they refuse to have a sit down on how they threat us. Giant Eagle has extremely terrible customer service. He wrote a report but did not have anything to give me as a receipt, but he said someone would call me. There is no answer over the weekend, so when I get ready to start the fight again on Monday, I check my $100 cards and showing on my app one has a balance of $0 and the other has a balance of $2.28. I also work for a pharmacy in the area for 5 years. Its absolutely disgusting how youre employees treat their customers, an absolute disgrace and unethical!
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