The latest review Lien release was posted on Sep 19, 2022. gxx@hctra.org: Jamela Tatum: Customer Service Representative: Texas, USA jxx@hctra.org: Dan Surowiec: Senior QA Consultant: Texas, USA dxx@hctra.org: Bernadette Gaston: Supervisor: Texas . Track correspondence sent, received, or requiring further action in case management system. Answering inbound calls and assisting callers with EZ Tag questions. Funds are available immediately and you may drive the road after reloading. doxo is a secure all-in-one service to organize all your provider accounts in a single app, enabling reliable payment delivery to thousands of billers. Excellent interpersonal communication skills and ability to communicate and work in a collaborative group. Resource Staffing s team has not let me down once with our staffing needs. The information is transmitted to the Toll Operators Back Office or processing center. This is not an error with the BancPass system. Maintains knowledge of the procedures to open, close, and update files and notes accurately using the case management database and run reports. Each tolling entity may choose if and how they implement Texas Transportation Code 372.053. } Very caring. PLEASE NOTE: BancPass posts transactions as soon as they are received from the Toll Operator. Must be able to adapt to dynamic, quickly changing telecommunications environment. The $4 monthly late fees and $1.15 mail-in fee for a transaction would total $17.25 when it was . 55 reviews from Harris County Toll Road Authority employees about working as a Customer Service Representative at Harris County Toll Road Authority. You can try any of the methods below to contact EZ TAG. Due to the impacts of the winter storm, the HCTRA's Customer Service will remain closed Friday, February 19. .script("/js/multiple-select.js").wait() .hmg-jb a:hover, .hmg-jb a:focus { Houston, TX 77040. background-color: #376d7d; Sign in to save Customer Service Representative - Compliance & Revenue Division (Property Tax Collections) at Harris County. Hilton Honors Number. Can I find my bill online? You can do this by: 1) reviewing the SMS text messages we send you regarding your balance; 2) using the BancPass phone app, or 3) by calling 866-978-5061. For questions about your EZ TAG, contact HCTRA customer service at eztagstore@hctra.org or call 281-875-3279. Email:[emailprotected], EZ TAG Account Id # or EZ Tag sticker number (if applicable). Click here SIGN UP PAY TOLLS & INVOICES BUSINESS OPPORTUNITIES. Job Description & How to Apply Below. However, if a Users account is not properly funded, the Toll Operator will not be able to charge the account and the User could receive a violation or pay-by-mail notice. This page includes FAQs related to the BancPass Toll Sticker and also information specific to your local Toll Operator such as new road openings, electronic conversions, system issues, and any other information our Users need to know! For quicker assistance, please have one of the available items below ready when contacting HCTRA. The Harris County Toll Road Authority improves mobility in the Greater Houston Metropolitan area through excellence in the operation of urban toll highway systems while upholding a commitment to leadership, public service, and quality of life. 281-875-EASY (3279) You may visit their website or send an . .hmg-jb .noUi-connect, .hmg-jb .noUi-handle, .hmg-jb input[type=checkbox]:checked+span:before, .hmg-jb input[type=radio]:checked+span:before { This is an error with the Toll Operators billing system. Sign up First time to login? Processing toll violation payments and assisting callers with their EZ TAG account, Must have a clean criminal background check, Ability to handle a high volume of incoming calls speaking Spanish, Vietnamese, or Chinese, Ability to handle billing inquiries and address changes in Spanish, Vietnamese, or Chinese, Computer callers and strong typing skills31WPM, Proficient and detail-orientedwithsuperior communication skills, Pass a drug screen and criminal background check, Satisfaction assisting Harris County toll road customers. Purchasing and activating the BancPass Toll Sticker does not relieve you of your violations or pay-by-mail bills. US. (Enter less keywords for more results. Please click on the link to begin. You will be notified and given an option to opt-out of BancPass service fees prior to being charged. Please allow 24 hours for a customer service agent to respond to emails. Manage your account with automatic text reminders and the BancPass mobile app. 1485. Manage all your bills, get payment due date reminders and schedule automatic payments from a single app. BancPass service fees may also apply. Days and hours of work are typically Monday through Friday, 8:00 AM to 5:00 PM, with occasional weekends and holidays as necessary. Would you like to stay logged on? Pulling issues faced by users like you is a good way to draw attention of EZ TAG to your problem using the strength of crowds. The HCTRA Veteran Discount Tolling Program applies only on toll roads operated by the Harris County Toll Road Authority. My work experience there also included various customer service functions, such as resolving customers' interoperability issues with NTTA and TxTag, renewing tags, and adding vehciles and license . BLUERIDGE TRANSPORTATION GROUP, LLC X | CLOSE. Shift: 7am-3pmMust Be Bilingual. Voice messages left after hours will be returned the following day. var jb_url_lower = jb_url.toLowerCase(); . So, Ive pretty much given up. You may change your License Plate number using the BancPass phone-app, or by calling: 866-978-5061. Reported Issues: 4 Comments. As an equal-opportunity employer, we value our employees and foster an environment of respect, integrity, and trust in every aspect of employment. If you enjoy assisting others, you will enjoy being a Call Center Representative for the Harris County Toll Road Authority. They charged my account 2 times within the same minute . https://wprod-m.hctra.org/TranslationDisclaimer#! Users can even use credit cards to replenish their account. And Use The Features That www hctra org login Offers On Their Portal. All Rights Reserved. This Job Description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Unfortunately, you can only buy them at state stores or order them online. Sugar Land, TX 77479. W. Corporate Headquarters Harris County Toll Road Authority. Lead Customer Service Representative at Harris County Toll Road Authority Missouri City, Texas, United States. You may choose to opt-out of ad cookies. Reach out to the HCTRA team using the information below. If you missed a toll while driving a rental vehicle, please contact your rental car company to make a payment. View News Archive. Each tolling entity may choose if and how they implement Texas Transportation Code 372.053. Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. As a reminder, HCTRA's current call center hours are Monday through Friday, 8:30 a.m. to 4:30 p.m. Log in to . Find information on toll roads, closures, and rates. I try to cancel by Phone but i cant make it doxo is the simple, protected way to pay your bills with a singleaccountand accomplish your financial goals. .hmg-jb .apply-progress-bar li.active > a:before { or by texting the word BALANCE to 866.978.5061. Love my recruiters & clients. For example, if a User wants to reload $20, the User will be charged $22. The call center hours are as follows: Monday - Friday, 7:30 a.m. - 5:30 p.m. Saturday, 8:00 a.m. - 4:30 p.m. HCTRA's Customer Service call center can be reached at (281) 875-3279. The HCTRA Veteran Discount Tolling Program applies only on toll roads operated by the Harris County Toll Road Authority. color: #203f48; No minimum balance required. Tracy reached out via a telephone call to see how I was doing after a very bad accident I had on the freeway. } You can email support@bancpass.com or call Customer Service 866-978-5061 Monday - Friday during normal business hours. Get notified about new Customer Service Representative jobs in Houston, TX. How is Harris County Toll Road Authority rated? Also Known as: HCTRA. .hmg-jb-btn-primary.active, .hmg-jb-btn-primary.focus, .hmg-jb-btn-primary:active, .hmg-jb-btn-primary:focus, .hmg-jb-btn-primary:hover,a.hmg-jb-btn-primary.active, a.hmg-jb-btn-primary.focus, a.hmg-jb-btn-primary:active, a.hmg-jb-btn-primary:focus, a.hmg-jb-btn-primary:hover { Get started today. Harris County Toll Road Authority. Reload using credit online or through the phone app. this toll road is operated by different agencies. Shifts: (Full-time) Hours: Monday-Friday eight (8) hour shift (between 7:00 am-6:00 pm) and Saturday 8:00 am-4:00 pm + additional weekday off, Sunday off-5-day work week Contract no end date If you enjoy assisting others, you will enjoy being a Call Center Representative for the . Monday - Friday 7:30am - 5:30pm Saturday 8:00am - 4:30pm. 77401 Management may, at its discretion, assign, or reassign duties and responsibilities to this job at any time. This position primarily operates in a professional office environment. queue.script("/js/bootstrap.min.js").wait() High School diploma or equivalent required. Very friendly employees easy to communicate with and have questions answered. You may visit their website or send an email request by clicking HCTRA Email Support. You are still responsible to pay for all of the toll charges for trips taken prior to deactivating the account. Your account will be fully closed 120 days after cancellation in order to allow all tolls that were incurred prior to the account cancelling, to post. Chicago, Illinois. 281-875-3279. Select Accept to consent or Reject to decline non-essential cookies for this use. Login to your EZ TAG account. https://www.doxo.com/info/harris-county-toll-road-authority. Full Name. As a reminder, HCTRA's current call center hours are Monday through Friday, 8:30 a.m. to 4:30 p.m. . I ve enjoyed working with my recruiter, and if I have any questions they are there to help. Toll amount owed is typically available within 7-10 business days of your trip. To reload the account, a User can simply take the Reload card to any participating retailer and reload using cash or debit. NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Harris County Toll Road Authority, Developer: Harris County Toll Road Authority, Website: Visit Harris County Toll Road Authority Website. The staff responds very quickly and with details. BancPass can dispute these violations on your behalf as long as your account was in good standing, and the proper license plate was registered to the account, at the time of the violation or pay-by-mail notice. Commute & Mass Transit and other bills can be paid at doxo. Published on: May 6, 2020. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before. Travel Tools. Join to apply for the Customer Service Representative - Compliance & Revenue Division (Property Tax Collections) role at Harris County. doxo enables secure bill payment on your behalf and is not an affiliate of or endorsed by Harris County Toll Road Authority. Receiving inbound calls and/or make outbound calls to taxpayers to collect delinquent property taxes. .hmg-jb-alert-info, .hmg-jb-alert-success { Contact Phone. Prefer to pay as you go, and Pay your way? Users can also reload online via the BancPass website: https://www.bancpass.com/reload/. How do I contact METRO about their HOT lanes? Job Description Collections Violations Dept. BancPass posts tolls as they are charged to the account. Useful Information for HCTRA Customers . HCTRA invites you to share your feedback TONIGHT at the Hardy Downtown Connector Interactive Public Workshop! HCTRAreserves the right to monitor sessions, track usage and to restrict access to anyone at any time and for any reason. Order your EZ TAG. The Harris County Toll Road Authority improves mobility in the Greater Houston Metropolitan area through excellence in the operation of urban toll highway systems while upholding a commitment to leadership, public service, and quality of life. 281-875-EASY (3279) Roadside Assistance. 281-875-3279. As an equal-opportunity employer, we value our employees and foster an environment of respect, integrity, and trust in every aspect of employment. HCTRA Harris County Toll Road Authority. Provide payment plans and resolutions on past-due accounts, Enter data efficiently/Communicate via email with little to no errors, Ability to handle a high volume of incoming calls speaking Spanish, Vietnamese, and Chinese speakers, Ability to handle billing inquiries and address changes in Spanish, Vietnamese, and Chinese speakers, Computer proficiency and strong typing skills 40 WPM, Must be detail-oriented and have superior communication skills, Must pass a drug screen and criminal background check, Must have collection and banking experience, Satisfaction assisting Harris County toll road customers. Login - Harris County Toll Road Authority | Dairy Ashford 1 shift and 3rd shifts are available. Pay yourHarris County Toll Road Authoritybill online with doxo, Pay with a credit card, debit card, or direct from your bankaccount. Suggestions may be selected), To be informed of or opt-out of these cookies, please see our, Customer Service/HelpDesk Jobs by Country. Copyright 2023 College Recruiter, Inc. | Privacy Policy | Terms of Use, This is an invitation from Resource Staffing to take the HCTRA E-Skills Assessments by clicking on the following link: https://es.eskill.com/es/quiz?testId=fa6db38336b6cb07, The assessment will begin only after you've logged in and read the instructions, Before you begin the assessment, please verify your settings by clicking on the "Check Your System Settings" button on the assessment Login page. TheHCTRA.orgwebsite has been translated for your convenience using translation software powered by Google Translate. Assistant Dispatcher HCTRA [ 2 shifts available] $15.75 /hr. doxo is a secure all-in-one service to organize all your provider accounts in a single app, enabling reliable payment delivery to thousands of billers. If you get a violation or pay-by-mail notice believe it to be an error, send an image of the notice tosupport@BancPass.com. Got logged out, and when I tried to log back in only one time, my account was locked for an hour due to too many incorrect login attempts. RT @HCTRA: Today's the day! window.location = location.href.replace(/^http:/, 'https:'); } How is the BancPass Toll Sticker program different from other toll tag programs?? We will resume normal business hours on Monday, February 22. Please put the word VIOLATION on the subject line. You may notice that you have taken trips that have not posted to your account yet. - listing US Job Opportunities, Staffing Agencies, International / Overseas Employment. First, please verify that your account was in good-standing at the time of the invoice of violation. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone. Pay and Career. Bend Extension, Location Type 2 Axles Cash / Non-Tag 2 Axles EZ TAG 3 Axles 4 Axles 5 Axles 6 Axles; Fort Bend Parkway Extension Mainlane to 90A (in Harris County) Pass Through. Developer: Harris County Toll Road Authority . Manage all your bills, get payment due date reminders and schedule automatic payments from a single . Login. background-color: #376d7d; if (jQuery.url('protocol') != 'https' && jQuery.url('hostname') == jb_url_lower ) { Problem is, I wasn't anywhere near Houston when they alleged that I drove through their toll road. checkSSL(); Replenish your account using cash or debit at a participating retailer. Ability to speak effectively on the telephone. doxo is the simple, protected way to pay your bills with a single account and accomplish your financial goals. If you used a toll road after closing or deactivating your account, the toll agency that manages the road you drove will send you a violation or pay-by-mail notice if you do not have a funded account. You Have To Click On The Link And Login Into The Account Using The Correct Login Details. Verify to immediately update business information, respond to reviews, and more! Please allow 24 hours for a customer service agent to respond to emails. What If deactivate my BancPass Toll Sticker? Proficiency with technology and tools such as Windows 10, Microsoft Word, Excel, Outlook, Adobe Acrobat Software, PowerPoint. In recognition of Thanksgiving, HCTRA customer service call center and administrative offices will be closed Thursday, November 26 and Friday, November 27. Business operations will resume Monday, November 30. Sometimes errors happen and a Toll Operator may mistakenly send a violation notice or pay-by-mail notice to a User with a valid toll tag account. Where can I get my cash reloadable BancPass Toll Sticker? I got an invoice or violation notice for a vehicle that had a BancPass Toll Sticker, what should I do? #jb-user-account-nav>li.active>a { Overview of CSC complaint handling. Mobile:832.725.5443 BancPass users will be charged the electronic toll tag discounted rate. Be safe from hackers and unwanted bills. The office staff are helpful, polite, encouraging. If you enjoy assisting others, you will enjoy being a Call Center Representative for the Harris County Toll Road Authority. If i have to pay somthing place contact me. BancPass and PlusPass will work on ANY toll road in the states where they are available! It has been a lifesaver to me and my family. Hours may vary based on the business needs of the HCAO. We'll be seeing you at 6:30 p.m. at Sherman Elementary! I ve recommended Resource Staffing to others numerous times, and they were hired and remain working to this day. The cashier should scan your reload card (not swipe) and you can reload your account with cash or go online to https://www.bancpass.com/reload/ to use a credit or debit card. Due to COVID, the state stores are closed, so the only choice was to order them online and wait for them to arrive in the mail before activating them (Im spoiled by the system in Florida, where you can buy a Sunpass at Publix and immediately activate it online - the opposite of the system in Texas). Place/answer phone calls to the customer answering EZ Tag questions. I ve worked as a model home attendant 17 years and have always received positive results from the staff I ve worked with. 2277 Plaza Drive, Suite 600 TxTag has launched a new website to make it even easier for you to manage your account. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Ripoff Report Needs Your Help! Simply call the customer service department at 866-978-5061. It is now July 21, and still no transponders. Customer Service Representative (Former Employee) - Houston, TX - July 6, 2021. it is a good job if you like working from 9-5 and a decent pay with decent benefits and if you also want to stay long term in a career this is a job for it. Does doxo process payments for all Harris County Toll Road Authority services? established on your HCTRA.org log in. BancPass does not require a minimum balance be maintained. 3,107,130 Active TxTags as of March 1, 2023. .hmg-jb-btn-primary, a.hmg-jb-btn-primary,.hmg-jb-btn-primary.active, .hmg-jb-btn-primary.focus, .hmg-jb-btn-primary:active, .hmg-jb-btn-primary:focus, .hmg-jb-btn-primary:hover,a.hmg-jb-btn-primary.active, a.hmg-jb-btn-primary.focus, a.hmg-jb-btn-primary:active, a.hmg-jb-btn-primary:focus, a.hmg-jb-btn-primary:hover {
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