Because this is a situational question, consider using the STAR (Situation, Task, Action, Result) method to provide a story-based example. I make sure to practice empathy. What they're looking to hear by asking this question is that you have the ability to manage your stress in a healthy and productive manner. One of Kaiser Permanente's primary values is making the communities in which they practice a healthier place. I'm a good listener, and my coworkers and patients like that about me. I interviewed at Kaiser Permanente Interview 4 Rounds of interviews: 1) interview with the recruiter 2) panel interview with the team 3) leadership interview 4) case study interview I think the challenge is scheduling- this is a lot of time to go back and forth with one company. Interviews at Kaiser Permanente Experience Positive 68% Negative 15% Neutral 17% Getting an Interview Applied online 65% Employee Referral 10% Recruiter 10% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Kaiser Permanente Registered Nurse (58) Medical Assistant (49) Customer Service Representative (49) Intern (44) Once he agreed to proceed, I informed the department staff of the urgency and expedited the transfer of the patient, which saved his life. What is important to them is that you are cognizant of your own personal shortcomings. I like to be on time with my schedule to ensure that our patients are assisted properly. I utilized many resources for research, both inside and outside of our organization, and these resources were crucial in our success. If I am unable to understand a team member's personality, I try to be professional and interact in a courteous manner.". ", "To be completely transparent, I probably bring myself the most stress because of my innate desire to be the best. I need to be able to give the task or a portion of it to another team member or direct report, let go of the control, and know it will be taken care of. But I want to be upfront, I have done a full background check before, and there is a possibility you will see a charge for possession of marijuana in the check. Avoid speaking negatively about any patients or colleagues and use a recent example from your current role. "I would be happy to earn my way to the top compensation level if hired at Kaiser Permanente. Image source: Times Herald. To get at your ability to do this, be sure to read through the job description thoroughly prior to your interview. Second, I want to be the best at what I do. You can consider improving this response by explaining why. Contact us here. I cope with these emotions by telling myself that it's not my story, it's the patient's story. I didn't notice we have new 90 tablet bottles instead of the 30 tablet bottles, and I filled 3 of 90 tablets bottle instead of 3 of 30 tablets. This is a great response, and it shows that you truly do care about the people that you come across every day. The reason i chose to continue to pursue nursing is because upon being accepted to the program I loved the patient . ", "I am a great problem solver because I know that it is a process that requires me to think rationally and not allow my feelings and judgments from looking at the facts. Your interviewer will be looking for you to own up to your mistake and do what it takes to correct it. 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I've cleaned up your answer slightly to more successfully deliver your message. If you want to ace your upcoming interview, practice with our topical-based interview question sets. Do you consider yourself a compassionate person? When we become working adults, it is this fact that can help bring many ideas to the table in a work environment. Then I organized and effectively communicated this information with my attending. Kaiser interviewers ask this question because they want to know that you can be polite, diplomatic, and supportive, even when members are difficult to understand. If possible, try to point out your ability to stay calm in an emotional situation on the job by pointing out a time that you had to in the past with great results.Keep in mind - almost everyone is an emotional creature to some degree, but there are other ways that you can describe yourself that have a more positive connotation. Your version of customer service sounds warm, welcoming, and caring. We had a lot of concerns with patients not showing up for appointments when expected. Kaiser has over 300,000 employees with a large diverse workforce. I even talk about what they are going through. Ben Richardson, a principal in McKinsey's London office, conducted the . ", "Where I work, we have a diverse team; we all work together by translating to patients, helping them understand when they have questions, and splitting the job to get it done on time.". In your answer, your interviewer will be looking to hear that you are confident in your ability to be a problem-solver on their team. ", "In 2006 I started working at Giant Eagle pharmacy as an OTC associate. Asked March 3, 2022 application online, phone interview, in-person interview sometimes with group Answered March 3, 2022 Answer See 1 answer Does the customer service call center position require a drug test if so will it be done during on site training? Instead of scheduling, they had these 'drop-in mornings' with a common waiting room. I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. We now offer a text messaging program to all Kaiser Permanente members (standard message and data rates may apply from your wireless carrier). Looking back, I now make time in my calendar every day to review all emails that have come in and take action on any that are required so that nothing gets missed. I greatly value the information shared between fellow professionals in our field. Stress can often be a regular part of the day-to-day work experience, especially in healthcare. We do this by creating interview questions that we think you might be asked. Use a specific example and describe how you handled the situation and any lessons that you learned moving forward to prevent it from happening again. "I handle stress very well, and when you call my references, they will attest to this fact. Patient care is a privilege, and I respect the role I have in clinical care and the part other people have. Being able to adapt to change in the workplace is an essential skill to possess because change is inevitable at Kaiser Permanente. Excellent! No matter what role you're interviewing for at Kaiser Permanente, you will likely face some stressors in the day-to-day activities of the job. Talk to the interviewer about how you can maintain that appropriate balance for yourself. I make sure to get to know my patients whenever possible and I provide them with the most compassionate care possible. By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction. You've chosen a powerful example that can help make you a more memorable candidate. ", "I have always been naturally introverted, but I have turned that personality trait into an advantage for me. What makes you want to give back to your community? I am a very hard worker who is eager to become a team member with Kaiser.". I look at the problem and its potential solutions from multiple angles, and I am not afraid to make a creative decision that might seem off the beaten path. My documentation is strong, as well. Display to the interviewer that you are capable of problem-solving within the workplace by talking about a specific time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue. In the end, we developed a user-friendly inventory and ordering system and we defined what roles in our clinic would be responsible for those duties. ", "In my current role as the lead scheduler, I am responsible for making the schedules for the schedulers in three different departments. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. A five minute walk or a quick conversation with a colleague can make a world of difference in breaking up a hectic day. I really like this answer! This approach has greatly reduced in-house issues related to communication. But being confident in my abilities as a newer worker in our field, I am very comfortable starting at the entry-level of pay for this position and working my way up with experience. ", "I believe I have good customer service with my patients, and coworkers because I treat them with respect, ask them how are they doing. This is one of the reasons I have applied with Kaiser Permanente. Working closely with colleagues and/or patients in the healthcare world will eventually put you in close contact with someone who is very difficult to work with. "The part of my career that brings me the most stress is when the schedule is running behind due to many different factors. For instance - if we are close to losing a patient, I will focus on the positive memories rather than the illness. Are you the creative member able to think outside the box or more of a logical analyst able to keep the team on task? These go above and beyond what it means to provide compassionate care. Human beings all grow up in different manners and under different philosophies. "I dislike working in a negative, low morale environment that is plagued with office politics. Whatever your method, be sure to highlight that you are successful in organizing your day and paying attention to the fine details in the work that you would be doing with Kaiser Permanente. My approach is to tune out the negativity and try to figure out why the personality is difficult. Learn more here. I volunteer with their organizations in various roles. Most people love to talk about themselves, and I find it's a great and simple way to start building rapport with others. Did your team learn how to effectively use PPE and successfully protect themselves and their patients? My youngest daughter is involved in volunteering. No matter if you will be working in front-line patient care or back-end support at Kaiser Permanente, communication can be the key to success in the healthcare world. With some great advice from some mentors in my role, I have harnessed that fear into the ability to go above and beyond for my patients to help ensure that I've done my part to create a great health outcome for them. The interviewer would like to dig deeper into your true areas of interest when it comes to your larger career goals. As you answer, don't hesitate to talk about the things that you enjoy in your free time to show that you have the ability to mentally and physically recharge yourself after a hard day's work. This illustrates your ability to transform stress into action, successfully turning a negative into a positive, to accomplish your goal. I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities. Your application includes personal information, transcripts, meaningful experiences, essays, letters of recommendation signed on official letterhead, and MCAT scores. "Everyone is emotional to a certain degree, and I would consider myself kind-hearted and open. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. When the pharmacist noticed I fix my mistake, and from that day, I double-check the quantity in the bottles in case the quantity changes.". "I have a clean criminal record and am happy to comply with any background check you require of me for this role. That question can start up a great conversation, and you may learn a thing or two as well. I also help the pharmacist manager every year when there is inventory and make sure it was done right with nothing missing and control inventory when we come at 9 pm and count all controls.". My care reflects on the organization as a whole and with the fact that word of mouth travels fast, I want my patients to come back again and again for their healthcare needs. In my current organization, I have been picking up extra shifts in family medicine to expand my skills. These relationships are created from the ground up. I don't know what the patient could be going through, but showing I care for them and treating them like family will make a difference for them to feel better. Assure the interviewer that you can handle this type of task in a transparent, empathetic, and professional manner. Patient care requires a strong amount of compassion, and Kaiser Permanente strives to provide compassionate care to their patients. I called for one of our CNAs to come and help me get the patient to the bathroom and back to his bed. ", "I see myself as a compassionate person; I see more than a sick person picking up their prescription. The size of Kaiser Permanente and the number of employees here make the fact that diversity is of utmost importance, and I know that I would thrive in this environment. My ideal environment is organized, collaborative, positive, energetic, and encouraging. Be sure to have an action plan in place for improving on this weakness if hired at Kaiser Permanente. Written by Ryan Brunner on November 21st, 2021. The HR Partner and I approached this person to discuss our company culture and how his behavior disrupted the environment. If I am offered a position with Kaiser Permanente, you will never find me to be disorganized! I have had to adapt to 3 new managers in the past four years and each has had their own unique styles and expectation. I believe that building a strong rapport with patients through trust, empathy, and compassion is the key to a successful healthcare organization and I can't wait to bring these qualities to the patients of Kaiser Permanente. I was nervous that I was not using the proper equipment during high-exposure risk procedures. ", "As I look back on my career and my life outside of work, my greatest weakness has always been my avoidance of conflict. Upon using my reflective listening skills to calm them down, I took the extra time required to walk the customer through every line item on their billing statement until they fully understood each item. As you talk openly and honestly about your personality traits with your interviewer, try to match your personality traits with the mission and values of Kaiser Permanente. ", "Before my Attending arrived, there was an emergent TIPS procedure from the ICU who was unstable. In my current job, I work with a very diverse team, and we all value each other's thoughts and ideas equally. In asking this question, your interviewer truly wants to understand the role that you naturally take on when put into a team-based environment. In knowing that, I reached out to key players from our emergency department, nursing administration, and med/surgery unit to take part on our committee. ", "This is a great question. Maybe you are a pen and paper person. It sounds as though you are highly organized and methodical in your work. I also receive emails from different pharmacy pages with interesting articles.". Share your strengths as a problem solver, and the ability that you would come up with innovative solutions on the job at Kaiser Permanente. We will re-assess in December, but it seems to be working very well. Looking back, had I not stopped to talk so long with the other patient the fall may have been able to be prevented. In owning up to my mistake, I quickly changed my plans for the day and reported to work to cover the shift. I had 2 interviews with kaiser received and offer within a week. Takes notes when I have to and double-check my work to make sure it's done right like typing prescriptions. It sounds as though you have exceptional patient service skills! List several ways that you receive your industry knowledge and stay on top of trends. With this question it's important to explain a team challenge and how you collaborated with your team members to go above and beyond the call of duty to achieve a goal or overcome an obstacle. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. 35 Kaiser Permanente Interview Questions & Answers Table of Contents Adaptability 1. ", "Currently, I spend one weekend a month building homes for Habitat for Humanity. Consider strengthening this response by clearly stating which new procedures you'd require training for and what kind of workflow or procedural style you'd prefer a technologist be able to adapt to. He ended up requesting and receiving a transfer. I am a competitive individual and enjoy keeping fit. Be upfront and honest on your career goals with your interviewer and make sure that your interest falls within the realm of the position that you are interviewing for. Currently, I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. We are all human with our weaknesses, so don't be afraid to share yours! In my current position, when a patient has a post-procedural pneumothorax that requires a chest tube and a hospital stay, I gently explain what happened, the need for the chest tube, and the hospital stay.". Interview Questions Give an example of an improvement project you led Indeed's survey asked over 1,877 respondents whether they felt that their interview at Kaiser Permanente was a fair assessment of their skills. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. When have you had to adapt to change in the workplace? I would also need a technologist to assist me who could adjust to my easy procedural style.". Be sure to talk openly to your interviewer about which areas of your career are the most stressful. Using a specific example from your work history, talk about a specific time where you had to go the extra mile as part of a team to make a project or task a success. Chemotherapy is a very controlled substance, and the pharmacist needs to have the proper paperwork in place to release the drug. I indulge in the things that make me happy on my time off. Deadline: October 5, 2022. Consider strengthening your answer by expanding the example you've chosen to highlight how you worked as part of a team or collaborated with others on the path to becoming the first PA proctor. Our interview questions and answers do not represent any organization, school, or company on our site. ", "Knowing that I wanted to pursue a career that involved healthcare and science, I received my bachelor's degree in cytotechnology from Thomas Jefferson University. I make sure the on hands are right for the computer to order what's on auto order. I feel that your focus will be a great fit with my long-term career goals to eventually work in primary care with a great organization. I am a people person and build relationships with my coworkers and patients alike. In detail, discuss any hurdles you had to overcome and how you worked with your teammates to handle the challenge. ", "My position at Kaiser is a Radiology Physician Assistant. It is not the ideal situation, but I have always adjusted for the good of the team. Well done! Either way, be honest with the interviewer about your preferences without leaning negatively, either way. As part of the team, I lead the cause of making sure that we took all factors into account and walked through all solutions that we could imagine. Just some food for thoughthow does this response align with the Kaiser Permanente philosophy? I have a kind and outgoing personality. I have been working on it by asking for help; if I'm helping the pharmacist, I ask another tech to fill or input.". "I understand that compassion is one of the top qualities that I need to bring to the workplace at Kaiser Permanente and I consider myself a very compassionate person. ", "When I started in Interventional Radiology, I was not trained in IR procedures. Perhaps you use a particular app or software. Under President Franklin Roosevelt's New Deal policy, America reached out to help those in dire straits. I listen, mirror, validate, and empathize. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted with other tasks. When not at work, I spend many days outdoors with my family and I have found that time in the woods or on the water help refresh my body and prepare me well for the next time I step into my job. Attire. Bring up anything that is interesting and highlights your ability to be a responsible, reliable, and bright individual on the Kaiser Permanente team. Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. It turned out that he did not want to work in our division as he felt the projects were too 'junior' for his experience. - I'm a recent graduate of San Jose state. I took these methods and incorporated them into our setting. I have always been great at working behind the scenes with the result being efficiency for others. I have worked well with diverse co-workers and believe I will be a good fit for Kaiser.". One for the clinic, one for me, and one for the patient. I know what I want to be done and how I want it done, so it's often easier to do it myself. There was not a formal method of teaching IR PAs. We had in services to help us prepare. It sounds as though you do everything possible to ensure your patients are set up for success. You'll quickly find that I am capable to perform this job with the highest of abilities despite not having the required five years of experience. ", "You are searching for someone with 5 years' experience and I have two. Behavioral 3. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples.
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