Whether its unconsciously, there is potentially this culture thats seeped in of we dont need to rush this and thats a really dangerous conclusion to come to. COMPLAINT 202004576. If you think your neighbour's making trouble because you're transgender or because of your disability, race, religion or sexuality, it could be a hate . This time, through a relatively minor boundary dispute between neighbours, the Ombudsman has exposed massive levels of incompetence in the councils planning department. Heather Cheesbrough was in charge when Planning Policy SPD2 was written. It will come as no surprise to anyone who knows the road, to hear that those lorries have been blocking driveways and preventing local residents from going about their normal activities, some of which includes caring for elderly relatives. Ms Z appealed the court judgement, and lost. We no longer operate an out of hours service, Births, deaths, marriages and citizenship. And because people often dont have anywhere else to go, when they complain theres a sense of whats the urgency, theyre not going to leave. This included the garage under construction to the south of the plot. You could use a mediation service if raising the issue informally does not work. The condition of the neighbours trees and vegetation. The only plan showing location was a red-line plan showing the outline of the whole curtilage of Ms Zs house at 1:1250 scale. I have used the service on many occasions and found it very useful with prompt response to most complaints. Read more: Your staff make us feel less than human. Another day, another ruling from the Local Government Ombudsman against Croydon Council. All bad enough, you might think, but there was more to come on the day, this time from the council. Rightly, Inside Housing states, this is the story that everyone who lives and works in social housing has been talking about this year., In the lengthy interview, Hewitt says that the moment he stepped into the council home of Fransoy Hewitt in South Norwood, It was the most angry Ive ever been as a journalist, as a human being., The magazine reports, Footage of her flat revealed the appalling conditions that she and her two sons were living in: walls covered in thick black mould and damp so bad the carpet squelched under her feet. The South Norwood protesters marched in support of the residents of Regina Road, a Croydon Council-owned block of flats that shocked when an ITV News expose aired recently. rosie rivera house address 4123; kal magnesium glycinate arsenic; is captain jacks deadbug safe; doctors accepting new patients whitby However, I cannot see that a lot of what they are accused of here is entirely within their control, and they do not appear to be significantly worse than many other Planning Departments (although admittedly may be a bit too relaxed regarding over-development). But Hey, that sounds like hard work and it would expose to public scrutiny just how useless these two are. Heather Cheesbrough, the six-figure salaried council exec in charge of the planning department, https://www.gov.uk/party-walls-building-works, Love it or List it is coming to Croydon and want you to take part, 37-34: Mayor's 15% Council Tax hike rejected in budget vote, 10-year campaign by locals wins reprieve for Central Hill Estate, Scott and Butler to be snubbed by Town Hall honours system, 'Stand up for the people and get fair funding for Croydon', Say No To 15% Council Tax Hike, Town Hall, Mar 8, Fairfield Halls offers some Easter movie magic for just 2, Council heat network hits customers with 25% price increase, 'You never mentioned 15% tax hike when seeking election', Teachers in unanimous vote to escalate their strike action, undertaking a review of the members enquiry process (even elected councillors struggle to get prompt replies to their questions), having more team managers respond to complaints, implementing a new complaints management system and improving communication with residents over delays in complaint handling. Find a studio-flat in South East London, London on Gumtree, the #1 site for Residential Property To Rent classifieds ads in the UK. None of this has the excuse of the councils bankruptcy, which occurred under Councillor Alis predecessor and mentor, Tony Newman and his influential deputy and head of housing, Alison Butler. But even as the Newlands were being forced to cope with all the nonsense and nuisance next door, they were faced by the prospect of yet another block of flats right across the road from them, at 89 Hyde Road. Its time there was a full investigation into the relationships between developers, members of the Council and Councillors. Not if the latest development fiasco in Riddlesdown is anything to go by, says STEVE WHITESIDE. The council invited Ms Z to apply for planning permission retrospectively, which she did 12 months later, in May 2019. Consequently, Mr X returned to court seeking an order for their removal. On that basis, on June 17 I added to the complaint claiming that the s106 contribution described does not satisfy the legal requirements. Complaints can also be submitted in writing or by telephone to: Complaints Resolutions Team. . The Planning department can advise on height of wall needing Planning Permission (PP) , which will depend on whether the wall is alongside a highway. open 9am to 4pm, Monday - Friday. Hide, Send feedback directly to the content team using our website feedback form. They made the council aware of the dispute over land ownership and the 2018 court judgement. Croydon Council installed a new CCTV camera in the town centre, on Charles Street, in November 2019 following complaints about inconsiderate parking by the Q-Park car park. Please select Council property Housing Association Private rented Owner occupied. The complaint process. Re Mr Patels comments above, it is actually frightening as to how much of the plot that can be filled up with sheds, under what is termed permitted development under The Town and Country Planning (General Permitted Development) (England) Order 2015, Worth looking up the UK Government Website, under its pages titled:- Putting aside the likely unauthorised blocking of the highway, the demolition works were in direct breach of Condition 5 of the permission, which required the submission and approval of a Construction Logistics Plan before development commenced. 8.00am to 5:30pm. Dont include personal or financial information like your National Insurance number or credit card details. tenancy document that obliges the resident to behave in a way that is not antisocial or causes a nuisance to your neighbours. It found that at its southern and western boundaries, the garage trespassed on land in the ownership of Mr X or Mr Y. At times the flooding in Lower Barn Road and Mitchley Avenue is so bad that it cuts Riddlesdown in half., And Hale concluded, The whole scheme does absolutely nothing in terms of sensitive optimisation it is pure maximisation of the site to the huge detriment of the green and open local character. Croydon council has declared effective bankruptcy for the third time in two years, saying it faces an "existential question" after collapsing under the weight of a "toxic debt burden . There is room for learning and development and training that supports you to do your job. The same complaint that the council had been sitting on for almost three months. Unlawful (and extensive) excavation works has thereby been allowed to continue (by default), necessitating large lorries using adjacent roads, the control/management of which the CLP was meant to control. Their reports are deliberately written in a dry, officialese. The My Croydon app has a decibel meter that measures noise and informs users whether it is loud enough to be classed as a nuisance. It was dated February 22 2021, three months after the committee meeting. Image: Cleaner Croydon, CC BY-NC-SA 2.0. You can report non-urgent incidents to the Anti-Social Behaviour Team at contact-centre@royalgreenwich.gov.uk or on 020 8921 4411. We also use cookies set by other sites to help us deliver content from their services. We plan to continue to shine a light on the treatment of tenants and the conditions they are living in, and keep questioning what is being done about it., Read more: Only 10% of council housing repair jobs ever get checked We aim to give all our customers a good service, but sometimes we make mistakes. Ombudsman (LGSCO) in relation to Croydon Council. Try to solve the problem informally by talking to them. If you call is not answered using 020 8921 8166 please try 020 8921 8921. Cheesbrough tried to jump ship, failed, and now she wants to stay at Croydon, and carry on mismanaging planning. Walls tend to stay put. He and Mr Y will now incur more time, trouble and expense in returning to court to seek a further order for removal of building work. Noise is the largest cause of complaints to local authorities. If you could bottle the dignity and resilience of the people weve spoken to and sell it, youd make a lot of money, because they have to put up with so much more than most people, Hewitt told Inside Housing. Tweets & replies. Hence the importance of having boundary markers such as concrete posts or brick pillars at all corners of a property, and making sure that neighbours dont nibble away and steal a sliver of land by moving a fence line. Which is what makes this ruling, published yesterday, all the more extraordinary in its criticism of the council planners incompetence and lack of professionalism. The council's cabinet is set to meet today (Monday, March 8) at 2pm to discuss the 2021/22 budget ahead of a full council meeting this evening. News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. If you have a problem about noise you should start by trying to talk to your neighbour. The council has powers to deal with noise that is considered a statutory nuisance. If it's an ongoing situation, keep a record of the events in a diary noting . We will normally only consider complaints about things which happened in the past 12 months. If it is longer the Council may ask customers to explain why they could not complain sooner. Examples of nuisances may include noisy animals, loud air-conditioners and interference . Night hours are 11.00 pm until 7.00 am. If your neighbour is a tenant, you could contact their landlord. Long-term damage: the unlawful demolition of 89 Hyde Road could lead to the unironically named Quantum Homes to build a block of nine flats on this junction, When senior officials in Croydons planning department refuse to acknowledge their own serious errors, can residents rely on the councils complaints system? The High Court ordered that Ms Z should therefore remove three steel stanchions outside the boundary of her house which formed part of the frame of the garage. If the dispute involves a statutory nuisance (something like loud music or barking dogs), you can make a complaint to your local council. If you have a company vehicle, a copy of the vehicle registration papers and a letter from the company stating that you have sole use of the vehicle and that it is normally parked at this address. Choicelet is proud to introduce a studio flat for rent in South London - New Addington under Croydon council. With her application, Ms Z presented Certificate A saying she owned all the land covered by development, the Ombudsman writes. By November last year, Mr X made a formal complaint. They say this is necessary as the existing court orders do not allow them to remove the further building work undertaken by Ms Z after she received planning permission.. The hardest part of being at Croydon council is the uncertainty when there are cuts in budget or changes to services. Of all the things most taxpayers would want is for people who are council tenants to have homes that are safe to live in. ), There has long been a lack of clarity as to whether a planning authority has to to get involved in a dispute about land ownership or can leave it to differing owners to sort out. see https://www.gov.uk/party-walls-building-works. If Steve Reed OBE MP and Clive Fraser spent less time trying to strangle democracy in the LLP and more time trying to address these dire housing issues, theyd be doing what they were elected to do. Click here, https://insidecroydon.com/2021/10/05/director-of-plannings-bogus-claim-over-institute-membership/, Love it or List it is coming to Croydon and want you to take part, 37-34: Mayor's 15% Council Tax hike rejected in budget vote, 10-year campaign by locals wins reprieve for Central Hill Estate, Scott and Butler to be snubbed by Town Hall honours system, 'Stand up for the people and get fair funding for Croydon', Say No To 15% Council Tax Hike, Town Hall, Mar 8, Fairfield Halls offers some Easter movie magic for just 2, Council heat network hits customers with 25% price increase, 'You never mentioned 15% tax hike when seeking election', Teachers in unanimous vote to escalate their strike action. Removed all the trees they were not going to move !!! We do not provide anout of hours service for complaints about parties. CR0 1EA. Section 65 of the 1990 Town and Country Planning Act requires that a council shall not entertain a planning application that does not meet the certification requirements set out in the Town and Country Planning (Development Management Procedure) (England) Order 2015. Although dated February 16 2021, the relevant unilateral undertaking was only published by the council on May 18, almost three months later. And as the Ombudsman points out, It also says that anyone who knowingly or recklessly issues a false or misleading certificate is guilty of an offence.. Plans for five new houses and two new flats in Coulsdon have been green lit despite sparking a huge 450 objections from locals. But it said this was a civil issue and as such not a relevant planning consideration. We are committed to making our website accessible to all visitors. It was not as if the councils planners had not been on notice about the on-going boundary dispute. Attribution. I cannot see the council scrutinised Ms Zs service of Certificate A through any such process here. Aside from Croydon Council's mega 15% hike planned, London councils can increase bills by 10%. giving feedback Explore. An abandoned vehicle is one which has not been moved or attended to for a long time. How we deal with corporate complaints. Accountability stopped in public service with William Whitelaw and the Michael Fagan incident. Shouldnt be a problem. The scale of corporate dysfunction at Croydon council prior to its collapse into bankruptcy two years ago was serious enough to warrant police investigation into potential misconduct in public . Emergency services, including an air ambulance, rushed to the scene at around 12.46am following reports of a disturbance, but the teen was pronounced dead around 45 minutes later.. A neighbour, who knew Camron since he A London borough has been told to pay out 1,000 apiece to an autistic man and his mother, who cared for him, after it failed to properly support them causing stress, anxiety and a breakdown in family life. . In June 2019, the council contacted Ms Zs planning agent querying if she had presented the correct certificate. 3 1 March 2021. So, in March, Mr X asked to escalate his complaint to Stage 2 of the procedure because of this delay. Ploughing through the law: demolition of 89 Hyde Road went ahead, despite a complaint suggesting the council process had been unlawful, Schedule 1 of the undertaking reads (my italics for emphasis): Sustainable Transport Contribution means the sum of 13,500 to be utilised towards (which could include but not limited to and council exercising absolute discretion) sustainable transport, highway management measures and the delivery of sustainable transport initiatives in Sanderstead.. You can report fly-tipping online or download our Don't Mess with Croydon app to send a photo and location of fly-tipping straight to the relevant team. Births, deaths, marriages and citizenship, Support is available for you or someone you're worried about, contact our Single Point of Contact (SPOC) team, Report and request removal of offensive graffiti, If you are a Housing Association tenant, please report the issues to your Housing Association, If you are a Council tenant or leaseholder please contact your Tenancy Officer or call 0208 726 6000.
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