gateshead council repairs

Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . These are repairs which need quick attention and don't need an inspection first. The Borough Council of Gateshead Civic Centre, Regent Street For the attention of: Deborah McNulty NE8 1HH Gateshead UNITED KINGDOM Telephone: +44 1914335961 E-mail: deborahmcnulty@gateshead.gov.uk Internet address (es): General address of the contracting authority: http://www.gateshead.gov.uk If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. The team were very helpful and understanding of my dangerous situation. You can also report a repair by informing any employee of the council's housing teamif they visit you at home, or are on your estate. %PDF-1.5 Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. Some of these jobs need to be inspected before the contractor can start the work. 4 0 obj East Ham NE8 1HH The panel carries out independent reviews of our services to identify positive practice and suggest recommendations for service improvements. When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. Work to the outside of your home may not need an appointment. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. We do still have about 45% of the backlog outstanding but the key areas have been addressed.. Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. Repairs & Voids. Do you want to work with us in helping to create spaces that are great to work and/or live in? Gateshead, England. And while the average waiting time was 29 days, the Gateshead Council report found one tenant's repairs took over three years to complete. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. % We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. 2 0 obj Thursday 26th January 2023. The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. To access this support or speak to an advisor, contact Business Gateshead today. Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. Any resident with My Housing Account can access this service. Better Broadband in Gateshead Cyclical, Repairs and Maintenance Shop local and shop safely Covid-19 Local Restrictions Support Grants for businesses Christmas Support Payment for wet-led pubs COVID-19 Business Support Grant Council and elections Open Council and elections submenu If so, please keep reading as youre just what were looking for! We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. If you experience any difficulties using this service, please email housingenquiries@gateshead.gov.uk. Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. Read more about the Housing Capital Investment Programme. I have to tell you, this week I have had four complaints that have been going on for two years. Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, New home building accelerates with Freight Depot development, SEND strategy consultation launches in Gateshead, Two Gateshead shops ordered to close due to illegal tobacco sales. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. Internal deterioration such as damage to carpet, walls etc. Gateshead Council Civic Centre Regent Street Gateshead NE8 1HH emmablackwell@gateshead.gov.uk Phone: 0191 433 2700 Hartlepool Contact: Jane Young, Acting Head of Service Windsor Offices. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. Gateshead Council aims to complete the backlog by late March next year. A public consultation on the future of Gateshead Council's Leisure Services has commenced. Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". As your landlord, the council has a legal responsibility to ensure that the property you are living in is in good, safe condition and is obliged to carry out regular maintenance checks. View my payslip. Time to have your say on the future of our leisure service. Furthermore, they must also ensure that any repairs necessary are carried out in a timely manner. We are Gateshead Council'sHousing Team. Vulnerable tenants will receive a quicker response to emergency work, such as heating and hot-water repairs, all year round. It is also possible to claim for any damage that may have been caused during repair works. Some of these repairs need to be inspected before the repair can be done. 1 0 obj New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox. You have the right to appeal if you don't agree with a decision to charge you for repairs. I have got this complaint, they monitor it and see it through to the end. Planned repairs usually need an inspection before work is done. However a Gateshead Council spokesperson said the storm in 2022 had caused irreparable damage to the garages. "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council Background 2. If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. These are repairs which could cause injuries or further damage if they are not dealt with quickly. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". 3 0 obj Connected Voice are collating information about support across Newcastle and Gateshead. Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. We will tell you in advance when any work like this will happen. Were truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. Repairs to communal areas that affect large numbers of residents - such as stairwells, lighting, doors and windows in communal areas -are given priority. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. Our business support events remain cancelled for now. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. Employer Est. Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. We have guidelines on how long different repairs should take. This makes sure that everyone is treated fairly. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. disrepair claim against your local council, housing disrepair claim for the repair of your property, North West Leicestershire District Council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. If we miss an appointment and we didn't contact you, please contact us. Youll have the scope to work flexibly across the service, giving you plenty of opportunity for a varied, enjoyable and productive day. This is known as the Right to Repair scheme. Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. endobj You will be working as a Section Manager (Repairs) and your main duties will be to manage and coach operational teams to deliver a responsive and planned repairs and maintenance service 8am to 8pm and an out of hours emergency repairs service, to customers, that focuses on right first-time repairs to maximise customer satisfaction and value for money ensuring compliance with relevant regulations. "The garages at Leam Lane had already been condemned, and we were working towards . We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. You should report any damage to your local housing office. Visit directory. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. endobj As a tenant you are not automatically covered for any of your home contents. We are Gateshead Council's Housing Team. Well help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year, Youll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme, You will receive a generous mileage allowance when using your vehicle for work purposes. Gateshead Council 4.0 . 27,852 - 30,151 a year. United Kingdom. By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. Reporting repairs Home. If you have suffered damage to your personal belongings as a result of the inaction of your landlord or local authority, you may wish to consider making a compensation claim. Regent Street Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. This covers things like outside painting, replacement windows and annual gas servicing. The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. Whenever you report your repair, please give us as much information as you can, so we can diagnose the required work as quickly as possible. People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. You can also claim compensation for the damage that has been caused during repair work. Please continue to be patient, as we are experiencing a high volume of phone calls. To keep up to date, why not follow us. Well, theres so much on offer and heres just a few of the highlights! Thank you so much. about Our Customer Scrutiny Panel needs you! We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. The contractors are currently repairing seven properties a week. As a council housing tenant, you are entitled to a good standard of living. Payslips. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. London Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. A heavy recruitment drive is also under way in the local authoritys repairs and maintenance department with more than 100 posts still vacant. We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. endobj Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. Our business support events remain cancelled for now. Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. Cabinet met this week to determine the future of Gateshead Council's Leisure Services . If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. 182-184 High Street Gateshead We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. If you continue to miss appointments for repair work you may be charged. If your repair can't wait until the programme we will carry it out within the normal timescales. We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. If this is not possible, we will replace with the items we hold in stock. Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. 2023-03-04T19:22:59.083Z|u_Rbkf-buU61wtoKds0E2Q|ORDS-22001. To register with My Housing Account, select 'my account' at the top of the Council homepage. The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. All rights reserved. Top Jobs in Gateshead, England. If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. This could include compensation for any damage to clothing, bedding, furniture, or other personal belongings, which was caused by mould, a water leak, or any other incident for which the landlord or local authority was responsible. Clothes and material items Any clothing or other material items such as curtains, bedding etc that may have been spoilt due to damp conditions in the home or mould growth for example may be claimed for. If they can't show you a card, or you have any other reason to be suspicious, don't let them in. However it did show that 36% of repairs were fixed when first looked at after being correctly identified. You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. Failure to do so could give you grounds to make a council house disrepair claim against them. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. Are you a Council or Housing association Tenant with housing disrepair issues? If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation. Council tenants can also be offered evening appointments for repairs from 4:30pm. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. Your Neighbourhood Housing Team will be able to tell you more about what repairs you may be asked to pay for and how to pay. Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. 0191 433 5353Text: 'ENQ' and your message to 07943 115 156.housingoffice@gateshead.gov.uk, Homelessness freephone number:0800 953 7112, 9am to 5pm, Monday toThursday and 8.45am to 4.30pm on Friday, 6pm to8am weekdays, 24 hours on weekends, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. The report stated it took council contractors a number of attempts before a full roof repair was completed three years after it was reported. This is commonly known as filing a compensation claim for despair against a housing association landlord. Her words come ahead of the council launching a new organisation prototype this summer which will be used to improve how the repairs service monitors complaints and delivers them. Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. :L+Ftc[Sdu|^Y^. Housing Disrepair : 50K - 53K. [19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). This includes both small leaks and emergency repairs. If you're a council tenant, you can find the department to complain to on GOV.UK Housing associations and housing cooperatives should have a formal complaints procedure on their websites. Weendeavourto keep the site as accurate as possible, however we advise you to check prior to attending any groups, activities or sessions. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. Some work to your home is done as part of a planned maintenance or investment programme. Referrals for assessments are received into the service from Adult Social Care Direct, Community Based Services staff at Gateshead Council and through Healthcare . Check the spelling of the procedure, check that the execute privilege has been granted to the caller and check the configured security.requestValidationFunction function. People really are our greatest asset at Gateshead Council, and we value every employee. For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. The council is responsible for most repairs to your home. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be entitled to file a housing disrepair compensation claim against your landlords. Don't worry, we can still help! If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury lawyers would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. The report found the repair centre's ability to handle calls was deemed 'critically low'. Gateshead Metropolitan Borough Council disrepair compensation claim Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. We aim to offer an appointment for all urgent and routine repairs, at a date and time (morning or afternoon) that is convenient to you. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. You have the chance to buy up to 10 additional holidays per year. Repairs update You can now report your non-emergency repairs. Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. 0191 433 3174. housingadvice@gateshead.gov.uk. You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. Last week we successfully launched our new online system, with over 100 repairs reported in the first week. The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access. We will not give you an appointment, but we will discuss a time when you will be at home, to make sure we can do the emergency work. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. There's also additional service charges from 115.85 a week, this cost is eligible . We encourage our people to think differently, do the right thing and be innovative. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. Office 3750 The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. The panel decides which services they review based on various criteria. Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just dont want to miss. Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. Unfortunately, this job posting is expired. My flat was repaired in time for my childs birth and I received rent refunds and compensation. These include re-fixing toilet seats and repairing minor leaks. Please ask your Neighbourhood Housing Team for details. A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Whats in it for you? We will first make sure that it is our responsibility to do the repair. Make sure you get in touch with a legal professional to find out more and start the process of claiming the compensation you deserve. As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. However, the contractor will not ask you for any money when they call. However, our partners are continuing to deliver a seriesofwebinars and onlinebusinesssupport services, for more informationplease visit ourBusiness Gatesheadevents page, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, Advice for business, self employed and employers, Sign up to our Business Gateshead newsletter.

Fake Doctors Note With Signature Pdf, Macy's Thanksgiving Day Parade 2023, 151 Main St Shrewsbury, Ma Physical Therapy, Shops At Grand River Directory, Articles G


gateshead council repairs

このサイトはスパムを低減するために Akismet を使っています。my boyfriend doesn't touch me sexually anymore