Using the information provided on our website you can Call Virgin Media on the contact number above, send an email or write to customer services. These changes affect all Virgin Media email addresses ending in the . 30-04-2022 Welcome to the community! Cable.co.uk has access to some special offers with Virgin Media that you will not find on the providers own website. Please enter the email address you use to sign in to your My Virgin Media account. 2. By signing up you are agreeing to receive emails according to our privacy policy. Talk to other friendly customers and members of the Virgin Media team. A good starting point for making a complaint to Virgin Media is to simply pick up the phone and call the customer services number on 0345 454 1111 or 150 from a Virgin landline, available from Monday to Friday from 8am to 9pm, or on Saturday and Sunday from 8am to 6pm. This renewable energy agreement will power Virgin Media's main offices, contact centre, TV studios, data centres and regional transmission sites across Ireland and will support our . To learn how to contact Virgin Media through their online forums, scroll down! So I made contact with Virgin Media technical assistance only to be told to contact 'Virgin Media Store' directly. * While this process tends to be the slowest in terms of communicating and resolving a problem, it can be a useful supplement if other methods of contact have been exhausted, or you need to send documents in paper form. All rights reserved. I got through yesterday via the Whatsapp which I think is a very good service. 09-07-2022 Find contact details for 700 million professionals. Your broadband failing will have nothing to do with this unwanted call - is anything reported on the automated status line 0800 5610061? I've been trying to contact Virgin Media for about 3 weeks now. If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible. Many questions can be answered using the FAQ section on either the Virgin Media UK or Virgin Media Ireland websites. 21:19, I have recently cancelled my virgin account after being with them for 7 yearsdue to the horrendous customer service we received when we moved house (full day un paid wasted then an additional 3.5 hours calling a 0345 number to try and resolve a problem that was no error or my own!). Unfortunately we cannot remember her email password. There are separate links for broadband and mobile complaints and Virgin states it aims to get back to you and resolve your issue within seven days. Once you're on the contact page, select a relevant topic and enter your account details to live chat with a representative. You will be greeted by the virtual assistant 'Terri' and asked to narrow down the area of your enquiry before being handed over to a live agent (I.E. Using a laptop/desktop, open Address Book (top of screen) > New Contact > New Distribution List - add a List Name and your contacts' names and email addresses > Create List. Alternatively, if you have a UK Virgin Media phone, you can just dial 150 between 8 AM and 10 PM to talk to a representative. In advance of your broadband service switching over, NOW will send you a new NOW Broadband Hub through the post. Most news organizations publish an email or phone number for tips on stories. Alternatively you can also use your mobile minutes to call without being charged extra. 10:38. I do have the address I want to block though, on If possible, avoid calling when you are rushed for time. Yes, it is a toll-free number for both mobile and landline numbers in Ireland. --I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. The security information for a secondary account defaults to the information for the primary account unless that has been changed in the secondary email account's "My Virgin Media" account. Selectra is currently closed. Last Updated: December 2, 2022 From a Virgin mobile or landline: 150. Also I don't actually have an email from them to click on, as I have deleted the emails they previously sent to me. Find them from our full list of Virgin companies and visit their own website for relevant contact details. unfortunately it just gives me the option to delete (shown Below), rather than change like it used to.do . This is detailed within the Terms &Conditions (specifically section D, paragraph 6), which reads "If this agreement ends, your right to use that email address will also end and you will no longer be able to use the email address, so please make sure you have an alternative email address and let your contacts know of the change, as we cannot do this for you.". Virgin Media phone numbers. so I guess we need some help to reset it as you suggest. The best phone number for Virgin Media is their 0845 4541111 customer service phone number, and you can get the details and use our free call-back service by finding the link . Talk to other friendly customers and members of the Virgin Media team. When I enter the details into the boxes and click Add I get a message saying auto configuration failed. 04-07-2022 Business customers have a slightly more diverse range of options in how to contact Virgin Media Ireland. Blueyonder.co.uk supports IMAP / SMTP. Which Is the Best Alarm System in Ireland? By phone; Live chat; The option you choose to contact Virgin Media will depend on your personal preference, some people like to call the Virgin Media contact number, whilst others might prefer to jump on a live chat to solve their query. 22:50. 27-01-2022 Service Operations Manager working in the Supply Chain Team at Virgin Media O2 with past experience as an Executive Resolution Specialist and Assistant Retail Manager with a demonstrated history of working in the telecommunications industry. To find out more about the Community check out our Getting Started guide, on 09:44. human). We have been with you for over 18 years and have old @ntlworld email accounts. While Virgin Media does offer live chat as a way to get help, they also have a phone number. 17:34. Phone calls take priority over other methods of communication and arestill the quickest way to contact VM. 07-07-2022 11-09-2022 on I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. In total, there are 6 ways to get in touch with them. Use the dedicated cooling-off cancellation form to cancel broadband, TV, home phone or mobile services within this period. Thanks for posting. 24-01-2022 You can join the Virgin mobile customer service by dialing 789 from your Virgin Media mobile, or call 0345 600 0789 * from any other phone. 26-01-2022 I then call again tonight where I am told someone will call me back in ten days! That way I have definitive proof that the company has received my complaint and when they received it. If not, it may need one of the Forum Team (VM employees who support this forum) to get the password reset for you. The next best way to talk to their customer support team , according to other Virgin Media customers, is by calling their 01256 752 0002 phone number for their Customer Service department. Or 0345 454 1111 from any other phone. Did you know? 10-09-2022 Call Connection Service. You can add attachments in this section of the contact form. Note that 0345 numbers, although not free, are usually included in landline call packages. - edited Young Guns 2020 Winner, Sound Design The One Club. 24-01-2022 I've been on hold for about 3 hours total now. Can anyone tell me how to set up a new email please. New around here? Can anyone recommend another provider that you can actually talk to? I could go to Google but would rather keep them all in the one place. Got a question about our services or need a troubleshooting tip? For example, did problems begin when you moved house, or perhaps when you updated your mobile? You can call, live message, use the community forums, or use a relay service to get the help you need. There are many ways to contact Virgin Media UK and Ireland if you encounter any problems, or have a question about their services. Virgin Media Ireland has reached a long-term agreement with Naturgy Ireland that will introduce a 100% renewal energy supply across its operations in Ireland. How do customers contact Virgin Media? Online forms are different from the online chat service as you will not get a reply instantly, but you can use this at any day or time. 01-05-2022 Virgin Media Contact Details: Get in Touch Easily. Better broadband and TV for less. Sales for broadband, TV and phone. Martin, that's the root of my frustration. Try for free at rocketreach.co . I'll send you a PM now to assist further. If the email address to be blocked (i.e. You might find exactly what you need right here, quickly and easily. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Learn more, Have I helped? Gmail is one option along with Outlook and the many other free email suppliers. It takes me to a box with two bars, your email address and the second bar is your password. Lets hope that this handy feature returns soon. Step 1) Create a distribution list in your Address Book. This may make getting contacting them faster and more efficient in the future. Truly frustrating and annoying that you can't get hold of a company that you pay about 100 a month to. He is well versed as an energy and telecom expert for both Ireland and the UK and specialises in energy compliance. GIVE US A CALL. on Thanks Graham. We compare deals for new customers looking to switch and save. Queen Mlangeni is a Brand and Digital Marketing Strategist who partners with CEOs, executives and sociopreneurs to grow their personal and professional brands. Firstly, you must provide Virgin Media with a minimum of 30 days notice of your service cancellation. I can access the page that indicates the other secondary emails linked to my VM primary account, but like others, have only the option to delete my account. The rest are clutter.Why are you asking us to use another email service which we don't want.My wife and I both have personal accounts for friends and family hence no spam.I have a second for contacting web addresses who may sell information hence spam.I want a third for my web page and now I can't use you.We also can't change our account email address inbox while still in emails sectionHave to in and out of Virgin every time. 4. I can certainly appreciate your frustration with that. How do customers contact Virgin Media? and onhttps://www.virginmedia.com/my-virgin-media/forgotten-details/password it does not give an error message & just goes back to same page and does not move on to the next step. If you can you will be able to change the password from there. Give them a call on 150 / 0345 454 1111 for them to discuss this with you. ?I want to open a new email address not close my Virgin Media account.That being said I really, really have on a few occasions over 18 years.The only relevant part to me in the whole reply was, "The ability to add additional emails has currently been removed, my apologies for any inconvenience this may cause. 08-02-2022 Customers can also get in touch via Live Chat or by filling out a web form on the complaint section on Virgin Medias website. However they do have a web form for making a complaint: https://my.virginmedia.com/my-cases/make-a-complaint, I am not sure why you say you cannot log a complaint online because you no longer have a VM account. To find out more about the Community check out our Getting Started guide. You can check your emails using other email programs (like Mailbird, Microsoft Outlook or Mozilla Thunderbird).Using desktop email programs will make you more productive and your email will always be available, even offline. 12:17. Can you give us some additional information about your connection issues so we can offer further support? Learn more, Problem solved? 21:39. Opening hours are: Thanks for your post and welcome back to the Community. They cannot wriggle out of it. Contact Virgin Media by phone, web chat, call-back form, email or social media. When I got the phone call on 24 Jan I checked my service via online site and it said the TV was experiencing issues but everything else.Shortly after my broadband internet dropped out (the rooter had turned red) I switched off and in and after a few minutes was working fine. - edited New around here? The service is available from 8am to 10pm seven days a week. Are you able to set up a BQM for us, leave this running for 48 hours and post the results? 13-07-2022 Remember to include your full name, contact details, address, and any relevant supporting evidence with your letter to facilitate return contact, and the provision of a solution. I was experiencing issues with a secondary email within my VM account, so I attempted to change the password linked to it. 09:05 Virgin Media on social media. wikiHow is where trusted research and expert knowledge come together. Cookies used for marketing and advertising purposes. Did you ever get this sorted? 3. The services and products mentioned on this website may only represent a small selection of the options available to you. As there is no other option I suppose I will have to go back in time and write a letter of complaint , 08-02-2022 Sales service for mobile 0800 064 3820. wikiHow's Content Management Team carefully monitors the work from our editorial staff to ensure that each article is backed by trusted research and meets our high quality standards. . 14:33 {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/8\/8f\/Contact-Virgin-Media-Step-1.jpg\/v4-460px-Contact-Virgin-Media-Step-1.jpg","bigUrl":"\/images\/thumb\/8\/8f\/Contact-Virgin-Media-Step-1.jpg\/aid10172561-v4-728px-Contact-Virgin-Media-Step-1.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"

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