A Mobility customer must present their MARTA Mobility Breeze Card to have the correct fare deducted from the card. Example: During the review of infractions for the month of June, it was determined that the systems average number of No-Show infractions for the month was two (2). Please note the following: Operators are required to secure the lap and shoulder belts to ensure the customers safety. After the third replacement card, customers may be subject to a thirty (30) day waiting period before obtaining an additional replacement card. 2424 Piedmont Road, NE Drinking alcoholic beverages and open alcoholic beverage containers are prohibited. The customers Ready window begins at 6:45 AM, and ends at 7:15 AM (Ready Time plus 30 minutes). . When the customers priority is to be picked-up by a certain time, the CCR will state a Ready Time and apply the thirty (30) minute window. The application has two (2) parts (A & B) and is the first phase of the process. During this thirty (30) day waiting period, customers will still be eligible to ride MARTA Mobility; however, they will be required to show photo identification and pay with cash for each trip. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. [Code Section 37.123(e) (1)], Any individual with a disability who needs the assistance of a wheelchair lift or other boarding assistance device and is able, with such assistance, to board, ride, and disembark from any vehicle which is readily accessible to and usable by individuals with disabilities if the individual wants to travel on a route of the system during the hours of operation of the system at a time or within a reasonable period of such time, when such a vehicle is not being used to provide designated public transportation on the route. [Code Section 37.123(e) (2)], Any individual with a disability who has a specific impairment-related condition which prevents such individual from traveling to a boarding location or from a disembarking location on such system. [Code Section 37.123(e) (3)]. 404-848-6900, Two hands exchanging a MARTA Mobility Breeze Card with a large slash indicating an unauthorized exchange. Also, only you are allowed to use your Reduced Fare Breeze Card. 404-848-5826. Customers desiring subscription service should contact Reservations and provide the CCR the desired days and times of travel. The MAC subcommittee meets once a month to hear customer appeals and make its recommendations to MARTA. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . Customers can confirm and cancel future trips through the automated system and the MARTA website. The buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta. Operators cannot make change. The Travel Training program is a short-term, personalized service designed to help individuals learn to use MARTAs buses and trains independently. Operators will assist customers who require door-to-door service by carrying a limited amount of packages (what the operator can carry off the bus in one trip) to the exterior door. Visitors with Disabilities: Visitors to MARTAs service area who are certified with another Paratransit or similar service will be given presumptive eligibility and able to ride MARTA Mobility for up to twenty-one (21) days each year without requiring certification by MARTA. Mobility Operators are permitted to assist ambulatory passengers up and down the steps of the Mobility Bus, as well as steps going to and from the vehicle, unless it poses a direct threat to safety. 404-848-5389, or mobilitycertification@itsmarta.com, Mobility answers weekend and holiday calls LIVE from 8:30AM 5:00PM. Partnership Program. Claim your pass with the appropriate voucher links above. Instructions on how to obtain a MARTA Mobility Breeze Card are included in the letter of Eligibility. If service is to be suspended, the reasons will be provided. If you were issued a permanent card, your eligibility expires three years from the date of issue. 4. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. The fax number for Mobility Eligibility is 404-848-6900. MARTA Customer Experience. Click here for a downloadable version of MARTA Mobility Guide UTILIZING THE MARTA SYSTEM MARTA MOBILITY AREA & HOURS OF OPERATION TYPES OF MARTA MOBILITY SERVICES MARTA MOBILITY CATEGORIES OF ELIGIBILITY Riders' Advisory Council; . This service is designed for customers who can use the fixed route system if an accessible route is available to them. We offer Reduced Fare Breeze Cards to eligible senior citizens, people with disabilities and Medicare cardholders. Mobility buses are equipped with four (4) point tie-down securement systems and MARTA strongly encourages customers to be secured in accordance with the standard operating procedure. A subcommittee of the MARTA Advisory Committee (MAC) will make recommendations to MARTA at that time. Please remember that MARTA Mobility is a shared ride service and customers are encouraged not to neglect personal hygiene so as to cause an adverse effect on the ability of MARTA to provide acceptable services. The ADA requires consideration of eligibility for trips that an applicant or rider makes or might make. Eligibility is based on the following three categories: The first category of eligibility includes those persons who are unable to use fully accessible fixed route services. For the customers safety and comfort, the following ADA requirements must be met: Mobility Aid Securement and Seat Belt Policy: All Mobility Customers are subject to the MARTA (Ride with Respect) Code of Conduct. Mobility Fares. Standard fare is $4. To access the automated system, two (2) pieces of information are required: Personal customer ID number, which can be obtained by speaking with a Service Agent at. Disruptive, harassing, or threatening behavior is prohibited. Scooters are often unstable on lift equipment. . When does my Reduced Fare Breeze Card expire? Marta Mobility 2010-2023 Create a custom marta mobility application 2010 that meets your industry's specifications. Under the contract, MTM will leverage its On the Move program to perform paratransit eligibility certifications. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. traveltraining@itsmarta.com. This applies to an individual who, because of their disability, cannot access a bus stop or a train station to board the fixed route system and cannot access their final destination after disembarking from a fixed route bus or train. MARTA Transit; MARTA Service; Facebook; Instagram; LinkedIn; YouTube; Select a Language: To schedule a reservation, call the MARTA Mobility Call Center (404) 848-5826; 8:30 AM to 5:00 PM seven days a week. Your Reduced Fare Breeze Card functions the same way as any other Breeze Card. The MARTA Mobility Breeze Card is accepted on any Paratransit service across the country. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. MARTA Mobility is a complementary paratransit service that serves 11,000 individuals who are unable to utilize accessible fixed route public transit due to a physical or cognitive disability or limiting health condition. If customers have a temporary disability, they may obtain MARTA Mobility eligibility for the expected duration of the disability. Is a shared ride, advanced reservation mode of public transportation. MARTA Police (Emergency) 404-848-4911. MARTA Mobility is a shared ride, advance reservation mode of public transit. MARTA Mobility. MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. Customers who are not satisfied with the MAC subcommittees decision, will have an opportunity to appeal to a panel consisting of at least three (3) MARTA managers, who are independent of MARTA Mobility, who will hear and rule on the appeal. Upon receipt of the Breeze Card, Customers will be asked to sign a written affidavit which acknowledges the following points regarding the use of the Mobility Breeze Card: 1. illness that prevents the customer from calling, an extended medical appointment that does not provide an opportunity to cancel in a timely manner, customers mobility aid fails, etc.). The fax number for Mobility Eligibility is 404-848-6900. For the safety and comfort of the operator and other customers, service animals are required to be completely under the control of their handlers at all times and absolutely non-aggressive. Atlanta, GA 30324-3330, In Person: Keeping a log of your reservation dates, ready times, booking identification numbers, and cancellation reference numbers is highly recommended. Any individual with a disability who is unable, as a result of a physical or mental impairment (including a vision impairment), and without the assistance of another individual (except the operator of a wheelchair lift or other boarding assistance device), to board, ride, or disembark from any vehicle on the system which is readily accessible to and usable by individuals with disabilities." 5. Ride times are subject to traffic delays or mechanical problems that result in customers on-board time being delayed. Customers may also call Reservations and speak with a CCR to cancel a trip no later than 5:00 PM the day before the scheduled travel date. MARTA will provide an opportunity for customers to be heard before an Appeals subcommittee of the MARTA Advisory Committee (MAC). Please tap your Breeze card within 30 days of purchase to activate reload value. Customers who are travelling to or from large, multiple unit apartment or office complexes must meet the Mobility Bus at the curb closest to their address. Day and time of experience APPLICABILITY OF PARATRANSIT: The Paratransit Breeze card is for use on all MARTA Mobility vehicles and allows access to MARTA fixed route services according to current MARTA fare policy. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. To claim a lost article before Tuesday of the following week, please call the MARTA Mobility dispatch office at. Be on time for scheduled trips and be ready to board the Mobility bus when it arrives. Future Updates Rail Bus Streetcar Elevator/Escalators Restroom View Weekend & Special Rail Schedules here Bus Route Delays *Unlimited rides for consecutive days beginning first day of use. The CCR negotiates the trip request and offers the customer a 4:15 PM Ready Time. https://pass.itsmarta.com/Account/Login.
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