From the start, the circulation pump was bad. They helped me understand what I was stepping into as it was a first-time purchase. Once we were done with the space it was gonna be put in, we called them, and they put it in there. It's got extra lighting and water features, as well as therapeutic jets. This is our second Master Spas that we have bought from them, and weve always had great service from them. They did not put back the insulation. Spot treat any stubborn mineral buildup with white vinegar or a Magic Eraser. The size of the tub as well as the lighting are great. Each tub comes standard with a MasterForce Bio-Magnetic Therapy seat and a StressRelief Neck and Shoulder Seat. I'm going to be filing a complaint about that because it wasn't explained ahead of time to us and I'm very disappointed. Service man told us he was replacing quite a few, Under warranty, Great! Master Spas. Sun 12-5. In most of the hot tubs, waterfall features, a light system, and a noise reduction system come as standard. So being able to jump into that right after basketball, it's just wonderful. You can find contact information for your local hot tub dealer using our dealer locator. The mid-level hot tub ranges are Clarity and Twilight. Master Spas creates a variety of hot tubs to suit different needs and budgets. The difference in cost between the 8.2 and the one smaller than that didn't seem to be consequential enough for me not to go a bit bigger and I had the space. It makes our utility bill go up in the winter though. Who is ED Magedson - Founder, Ripoff Report. I didn't do enough research. The guy replaced those wrong so we had to put them on. We just looked at it and said that was the one we wanted. Plus the jets help massage my back. If left running, the pump will turn off after 15 minutes. Walk, jog, and exercise in the water without the need for water shoes. The StressRelief seat includes a headrest and uses downward-facing jets to relieve tension in your neck and shoulders. Translated: The customer service responded quickly and kindly~ The master pressed it very well . I would not have bought it from them had I known that. 07:20 PM. Their YouTube channel is helpful. It did property damage." We want every person, every athlete, to have the opportunity to be their best self whether it's prioritizing wellness or making it to the top of the podium. Wondering if a report is missing? And we weren't allowed to wet test it. Justin Linden, the lawyer representing the group,said the claim will be issued in the coming weeks. All warranty repairs include replacement parts and labor. It was a very negative experience and that turned us off a bit. In the beginning, it was a little daunting to try and keep the pH. We relocated to another city and had to put it in storage while we're building our house. I have been trying to contact them with no reply to my emails or phone messages. I gave him the serial number to my Master Spa Legend 800LSX. Instead, we reckon that Master Spas hot tubs have the edge on other hot tub brands when it comes to a variety of prices and sizes. The customers with unresolved complaints are those whopaid Primo for accessories or products that were ordered from other vendors. Creating your dream backyard oasis should be simple. 09:24a. Geared towards hydrotherapy too, they aim to target complaints like muscle and joint pain. Master Spas tub pricing starts around $4,000. I'm a lawyer, so I wasn't (and still not) afraid to drop a lawsuit the moment a warranty is breached, but luckily I didn't have to. After enjoying more than five years of flawless performance from a Master Spas product, Plaintiffs decided in December 2009 to replace their current spa with a new Master Spas unit. Copyright 2022 Consumers Unified LLC. SPAS UNLIMITED -2151 FM 1960E- Houston Texas 77073281-784-1900 fax 281-784-1885. There was a small leak near the pump, and they replaced a gasket, gave me an extra gasket, and showed me how I could do that myself if I had to. The five lightweight hot tubs seat between three and five adults. You just have to get the hang of it. When you're ready, a hot tub or swim spa can be installed in one day. Master Spas uses its EcoPur Charge Filtration and Ozone systems in all hot tubs, with optional upgrades to its Mast3rPur System and QuietFlo Water Care System, except in the Clarity line. We can't use it, obviously. Spring 2012- Spa kept shutting down. It was a display model at the dealership from which we bought it, so we didn't have to pay any extra shipping. I was told it would cost me $200 to have the scratches removed as it was a difficult move to get the tub placed where I wanted it. Spa was delivered in May, 2010. You can turn to us for all the information you need as you explore the hot tub brands and models offered by a hot tub dealer Prince Frederick, MD recommends. Master Spas also obtained at least one brochure for Premium Leisure's "Leisure's Edge" spa line, containing photographs of spas embodying Premium's design . If you need help with the Public File, call (713) 778-4745. Both my wife and I exercise quite a bit. Master Spas offers a wide variety of hot tubs and aims to satisfy everyones likes and needs. Operating out of a state-of-the-art, 530,000-square-foot manufacturing facility on a 36-acre manufacturing campus . This is the best way to manage and repair your business reputation. Helen, Illinois, Our hot tub has brought so much joy & relaxation! First Name*. Creating your dream backyard oasis should be simple. If you don't add chemicals pretty much daily, the water gets gross. Their advanced hydrotherapy features are also a huge benefit. There are four luxury hot tubs in their MP Legend Range, named after the 23-time Olympic gold medalist Michael Phelps. There are four budget models, seven mid-level models, five premium models, and four luxury models. Also an editor for a luxury travel magazine, she is fascinated with the digital sphere and how it helps to inform and inspire people to get the most out of their lives. That factor alone might be worth the extra money and peace of mind if you have any problems with your unit later but you are still going to pay from $8,000 to $14,000 for a basic, well-made hot tub, and if you start adding extras like stereos, extra jets, or LCD screens, the cost will increase. Upon receipt, I discovered they did not fit. He Overcharges on supplies and does follow through or respond to voice mail. Master Spas uses a coated wood frame, acrylic shell and icynene full-foam insulation standard in all of its spas, with the option to upgrade to a vac-formed ABS pan bottom except in the MP Legend line, where this feature is standard. This case started as an internal tip from California Energy Commission (Commission) staff. The spa is on my back patio but I built a hot tub house around it. On 09/22/2021 Richard N Paulson filed a Small Claim - Debt Collection lawsuit against Master Spas of Southern Wisconsin. Contact the company to explore different hot tub options and find local Master Spas dealers. And this has been going on since we bought it over five years ago. Master Spas has excellent quality. 7AM 5PM EST Whether by designing your perfect backyard outdoor oasis or your ultimate games room, let our knowledgeable staff provide solutions that will comfort and pamper you. The hot tub was like an investment in family but also an investment in wellness. Its hot tubs are less customizable, but the combination swim spas and hot tubs let you relax or exercise. Wow! Consumers want to see how a business took care of business. We bought this spa in June of 2010. One man had a $25,000 swim spa on consignment with Primo Hot Tubs and Spas. What You Can Do. That was how well it went. All Rights Reserved. MT. We choose to offer our customers an unparalleled selection and value from a host of top . Usually, the initiation fees are $40,000 for golf membership and $10,000 for tennis membership, according to the lawsuit. Master Spas provides hot tub owners with nationwide customer support through independent dealers, contract service centers and factory support. The customer has hired an attorney to help get his property back. Focused on hydrotherapy, the US-built tubs are well-regarded for their lasting builds and good quality. Ideal for swimmers, athletes, and fitness enthusiasts. The company is continuing capital improvements in 2021 with . For more information about reviews on ConsumerAffairs.com please visit our It's awesome, but right now, we are having terrible withdrawal pains. 25 models to choose from. Found the perfect hot tub? I looked for Artesian's but I couldn't find any. Owner Vince Primo told Channel 2's Amy Davis by phone that a series of hardships that began after Hurricane Harvey were insurmountable. Whether you call it a Spa or a Hot Tub, we have the perfect one for your needs. The reps from Master Spas were very good. Its my meditation opportunity. I previously owned a Master spa that was good quality and had a really good experience with it. I was looking for something more on the hydrotherapeutic side of things. The spa was supposed to come with steps and they didn't have any when they delivered it. Legendary performance for those who don't believe in second best. Applies magnetic therapy to pressure points on the neck and back. That's my fault. Sep 04 2015. I came across hottubuniversity.com which seems to have pretty good content. I have many other complaints about this product such as filtration, incorrect information in the Manual, yadda, yadda yadda. In January, the Houston office started receiving complaints that Primo was months late delivering the tubs customers had paid for. Again? At no time did the tub come in contact with anything so how are the scratches my fault. Swim. California Power Generation and Power Sources. Primo Hot Tubs and Spas was a BBB-accredited business with no history of problems. It's relaxed us a lot more being able to go out in the hot tub in the evening prior to going to bed. The Master Spas executive team is Kevin Richards, vice president of sales and marketing; President Terry Valmassoi; CEO Bob Lauter; and Sam Badiac, executive vice president. Since the very first week there has been a cloudy white film on top of the water . Master Spa Parts - 1068 American Drive, Neenah, WI, 54956, USA. Twilight 7.2 fit what we were looking for in terms of seating arrangement and jets. "Factory or Dealer Reps" information about the product construction, product value etc. Spa was under warranty and was repaired, Great! Over 2 years old and no problems what so ever works great. They also have a maximum of 40 jets. Master Spas hot tubs are usable year-round. Ideal for small spaces and aqua therapy, "My husband and I debated whether to put in a pool but decided that we didn't want to wreck a large part of the yard in order to do so. Master Spas does not recommend you winterize the hot tub. Thoroughly rinse any spa pillows and the tub shell. They saw the issue. Relax with massaging spa jets in the perfect water temperature, year-round. The Master Spas LSX is an awesome tub! 920-727-1700. Built in Consumers just wanted to relax in their very own hot tub, but they say they were more stressed out after paying a local business that never delivered the product. We paid for that. I've lost weight, and my back feels better! Hiding negative complaints is only a Band-Aid. Repackaged from Purchased from Amazon, stealing all certifications and false manufacturing markers from the packaging of NB food supplements. Know we're always here for you with our valuable online resources, including how-to videos, FAQs, owner's manuals and more. Master Spas swim spas are perfect for customers who want their swim spa to double as a low-impact exercise tool and family pool. The Twilight Range has seven hot tubs with additional creature comforts. designs make Master Spas hot tubs As an authorized dealer for Master Spa, we have a huge selection of hot tub filter replacements in stock, including our EcoPur Charge Filters, EcoPur Filters, outer filters, filter bundles, and more. Master Spas' EcoPur Charge filter only needs to be removed and rinsed before being placed back. The price for each model depends on your location. For more information about dealership opportunities with exclusive territories, email sales@masterspas.com. When you purchase through links on our site, we may earn an affiliate commission. Use our tool to discover your new hot tub. Master Spas doesn't display pricing online, but you can find the cost of specific models by contacting your nearest Master Spas dealer. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. They were easy to work with. He told Channel 2 he had an agreement with Primo that he would get half of the money when the company sold the spa. The hotel is close to popular attractions like Dihua Street, the Taipei Botanical Garden and the Liaoning Night Market. It is the most helpful thing that I got from them. The Lithium system they pushed as "The best system ever" is garbage. So, with th Master Spas sells a variety of hot tubs and swim spas that are excellent for relaxation or staying in shape. 3. When we went to the Master Spas dealership to talk to them, they were very helpful in answering our questions and showed us some of the products they had there in store, and that sold us. It's been good for six months now. This alternative to a pool has benefits for you and your entire family. At the same time, with a wide range of hot tubs covering a range of different prices, theres also scope to find your ideal tub whether youre on a stricter budget or have room to splurge. Been waiting a bit again today. I had a couple issues when I first got it, but the dealer responded very quickly and sent a person in my house. "They were still selling the hot tubs, collecting $5,000, $7,000 from consumers for hot tubs that (were) never being delivered," explained Denisha Maxey, with the Houston BBB. They had the audacity to try to charge us for the -- we told them right off the get-go, "This is a faulty product and we want it off the property. There are four luxury hot tubs in their MP Legend Range, named after the 23-time Olympic gold medalist Michael Phelps. As America's largest hot tub and swim spa manufacturer, we've been supplying an unrivalled range of premium home hydrotherapy solutions to customers like you for three decades. Copyright 1997-2023, Ripoff Report. Passionate consumer advocate, mom of 3, addicted to coffee, hairspray and pastries. Swimming. Old school hot tub. Master Spas Swim Spas. This means that you can take a soak without worrying about disturbing any neighbors. this needs to be refunded and a 5 cause of action lawsuit and arbitration is being filed. It won't last you more than a couple months. Features are more basic and may include contoured seating, rather than the MP Legend ranges bio-magnetic therapy system, which targets pain and stiffness. With your Master Spas dealer guiding you through the buying process, youll choose the model that is right for your lifestyle and your space. A link has directed you to this review. Price Range: $$ to . IN 3 WEEKS THEY SENT 3 OF MY RECIPIENTS DEAD FROZEN TINY BOUQUETS calgary, Ponce motors Deceptive car sales Austin Texas, Nextiva efax overcharged me for an entire year even before the monthly trial expired able to use the service at all. Master Spas sold or offered for sale portable electric spas in California, during the time period of July 2015 to July 2017. Why you can trust Top Ten Reviews The MP Legend range is strictly luxury, and features four hot tubs with over 59 powerful jets and between five and eight seats. He said . Master Spas called the company's downfall the result of "poor management.". Say we owe over $22,000.00 for the rest of their so called contract !!!!!! We have one of the largest Spa and Hot Tub showrooms in Texas. strict standards for business conduct. With the Master Spas range of ultra-therapeutic hot tubs and swim spas, it is. This alternative to a pool has benefits for you and your entire family. Weve had it for about three and a half months and were in it probably every day. You can also attach a garden hose to the end of the drain assembly. A good introduction to higher-end features such as massaging jets, comfort pillows, and waterfalls, they are still suitable for those with a slightly more flexible budget. They've been in business for just over 60 years. You can be assured that our selection of Master Spa Legend Series parts, Master Spa Legend Series Control Panels and other replacement parts are of the highest quality! Its tubs are easy to clean, come with several feature options and have strategically placed jets for the ultimate in comfort and relaxation. Our factory-direct Master Spa replacement filters are guaranteed to work just as well as your original filters. Our content is intended to be used for general information purposes only. At Master Spas, we make buying a hot tub or swim spa just as relaxing as using one. I have to say I love the Spa, but have had yearly issues from day one! To work out whether Master Spas specializes in entry-level or premium and luxury tubs, you only have to filter their 21 hot tub models into the different price ranges. How those businesses take care of those complaints is what separates good businesses from the rest. Shop for your swim spa, your way. After ordering a hot tub from the spa show the wife and I were told it would be delivered the next week. Advertisers above have met our Literally every other sentence out of the sales guy's mouth was a lie. File your review. Energy-efficient and built exclusively in the US, Master Spas hot tubs have the technology and design standard that youd expect from hot tubs built in a US factory. Corporate Advocacy Business Remediation and Customer Satisfaction Program. He said when he closed his doors, the business had less than $2,000 in its bank account. And this spa doesnt have a stereo in it unlike my first one. Thank you so much for the feedback! ", "I truly enjoy swimming, stretching, walking against the current, and using the exercise equipment that came with the spa in a much lower-impact environment than at the gym.". Heres how it works. Master Spas is a Fort Wayne, Indiana, based company who manufactures portable electric spas. Tues - Sat 10am-7pm. All business will get complaints. The company that did the installation is also the company that we hired to do the move, and they did an excellent job. ", "I had back surgery and needed a low-impact workout and a way to strengthen my core. I'm looking at purchasing a hot tub for the first time and am having a hard time finding unbiased information about spas in genera. We DO NOT remove reports. But its weird because once you get online, youre dealing with national MasterSpas and not the local company. Getaway, on the other hand, is easily identifiable as Master Spas budget product line. Copyright 2023 Click2Houston.com is managed by Graham Digital and published by Graham Media Group, a division of Graham Holdings. This hot tub was inspired by the best so you can feel your best. Michael Bongiovanni in their official portraits. Swim, jog, walk, and exercise in water without the stress gravity has on your body. The cover is horrible. I've been pretty happy with Im very happy with the tub. He was a very good salesperson. To learn more about the Master Spas' Legend Series hot tubs we . I can swim day or night, and I love the water. I was happy with the purchase process until we bought the spa. Were really enjoying our Master Spas. Yes, I was told that "no chemicals" were necessary, but I honestly never believed that. Anytime we had a question, we just go to YouTube and they have a video for every single thing to do. Wipe it down with a soft cloth and acrylic-friendly cleaner. It's great to hear that you've had such great experiences with your dealer as well as your spa. The hot tub dealer located just north of Houston has been pelted with Better Business. I purchased the T.S. Based on his recommendations, I've been looking at Master Spas which seem to have good reviews on Consumer Affairs but seem to get shit on in various forums, largely due to their sales tactics. So a Master swim spa is actually behind me and it's leaking. A stylish, modern approach to relaxation and wellness. With such an extensive range of hot tubs, theres no reason why you shouldnt find a design that fits your needs. It looks like your search criteria did not return any results. They haven't reimbursed us. They did not fix the leak. And I don't even know how much that would even be irritating my neighbors. Currently, "at least 800 lots" have been constructed already and 400 more are in the process of being . We found a local Master Spas dealer where we moved to but we found out that our warranty is voided because the spa was moved. 2138 W Wisconsin Ave Appleton, WI 54914-3115. Water purification system to remove microorganisms and heavy metals. There are no bbqs and it's only one brand of spa. If you're an existing owner and have not done so already, please register your product to better assist us in supporting you. Master Spas, the company that claims to be the world's largest swim spa manufacturer and the largest hot tub manufacturer, was founded in 1996. I also had some issues with the Wi-Fi unit, and they came and replaced it. 414-607-8827. Master Spas is a manufacturer of spas and related products, and we stand behind every product we produce pursuant to . In fact, I wouldn't trust a "no chemical" hot tub in fear of bacteria. All of our hot tub, swim spas and portable spas are full of top-of-the-line features and healing hydrotherapy. It's been a great addition. Whether you want to visit the showroom or explore your options with a virtual tour or video consultation, our network of dealers can help you find the best swim spa for your space and needs. So, I think it was a good value for the price. They left the molded wood. They were here when they told me they would be. photos CONTRIBUTED Master Spas has partnerships with professional athletes, including three-time IRONMAN World Champion Mirinda Carfrae, who is seen in Master Spas' H2X . We took care of it, reconditioned it, we cleaned it. Toronto-area spa closes pools after customers complain of skin rashes, ear infections. "This swim spa is a dream come true. Hot Tubs. Hot Tubs. (* denotes a required field.) This is the number for Texas Spa Services, LLC. No contact after submitted for warranty. the USA, Visit the Michael Phelps Signature Swim Spas website. Bad Heater. 8008607727. Consumers love to do business with someone that can admit mistakes and state how they made improvements. That way, you're not spending the electricity to heat it up. Why Ripoff Report will not release author information! They just smoked cigarettes and then they said, "We're coming back." I'm trying to call Master Spas to cancel the steps because they're supposed to give them to me when they come in. Find a dealer. Any hot tub labeled with five dollars falls into the luxury price range, whereas one to two dollars signals an entry-level hot tub. The Extreme Therapy seat is certainly a "spa within a spa". By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Spring of 2013- Noticed the water level kept dropping. Therefore, similarly to the Sundance Spas (opens in new tab) range, its clear that this is a good brand for hot tub buyers who want a balance between comfort and cost. However, has been a pain to buy supplies. Jacuzzi. Im in New England so the heater keeps things running even in the coldest days. I talked to the people out of Ann Arbor, Michigan. It was installed without problem, and I've (along with a few lucky ladies) have thoroughly enjoyed the spa now for over 6 months straight. Master Spas is a manufacturer of spas and related products, and we stand behind every product we produce pursuant to those representations which are stated . View and Download Master Spas LEGEND LSX700 owner's manual online. So its great because it does help. Shop By Price $$$$$ $$$$ $$$ $$ $ See All; Shop By Size; 1-3 Adults; 4-5 Adults; 6-8 Adults . It also features free WiFi, a coffee shop, and a 24-hour gym.
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