By following these guidelines, you reap the benefits of the Apple identity and contribute to its strength. The GTT Project Specialist acts as primary liaison with our global customers on training project matters including cost estimates for training bids, schedules, planning, and more to ensure successful delivery of customer requirements. . A career as an Apple Technical Specialist can be both rewarding and challenging. Come eager to listen and learn from your team, your mentors and your customers. Attention to detail can also help technicians troubleshoot problems and identify the source of issues. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Title(s) held: My official title was "specialist." In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelors degree in computer science, information technology, computer engineering or another closely related field. Each exam costs $149, with vouchers available from the Mac Admins Foundation for applicants in financial need. This cookie is set by GDPR Cookie Consent plugin. Apple Specialist (Current Employee) - Boca Raton, FL - July 30, 2022. Apple is a drug-free workplace. Save someone's day. If you have ever entered an Apple store in the morning you will see just how perfect every iPad, iPod, MacBook Pro have been aligned without fingerprints. Apple is an equal opportunity employer that is committed to inclusion and diversity. Theres a lot to like about the all-new Apple Professional Training courses, which give users a solid grounding in the concepts and theory around supporting and deploying Apple products, said Tom Bridge, the Mac Admins Foundations co-chair. You need to be able to handle difficult customer service situations and have a strong knowledge of all Apple products. By helping Apple maintain strong relationships with customers, you are instrumental to our success. More people than ever are using Mac, iPad, and iPhone to do their best work, and the demand for Apple-certified IT professionals has never been greater, said Susan Prescott, Apples vice president of Enterprise and Education Marketing. Of course, every employee's experience is different but we recently spoke with former Apple "specialist"AlbertAdolphusto find out what it wasreally like for him: Time at Apple: I worked for Apple in a Connecticutstore from October 2010 through May 2012. About AppleCare service certifications The AppleCare Hardware Certification program is a comprehensive hardware certification program for technicians who want to become proficient in repairing Apple hardware. When a customer needs assistance, you quickly assess their situation. Users are now able to demonstrate their abilities with two new courses and exams to earn certification from Apple in Apple Device Support, and Apple Deployment and Management. Youll need to be flexible with your schedule. MacBook and iPhone screens show Apples updated professional training and certifications for IT support and management. There is tons of support when needed and the training/onboarding process is great. Apple's AR/VR headset is coming soon with eye- and gesture-tracking, dual 4K displays, M-series chips, and more. You should also be familiar with the latest versions of macOS, iOS, and Android operating systems. What it's REALLY like to work in an Apple store:You get to work with really creative people. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple students expect worldwide. Apple expert providing guidance and training on Mac support to other support team members. From what I knew, many Geniuses who had been there since the store opened its doors were making well over $40 an hour. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. They must also have excellent customer service skills. Were looking for an experienced Specialist who can provide expert advice and troubleshooting assistance for a wide range of Apple products, from iPhones and iPads to Macs and Apple TVs. . The next 10 days were essentially "Apple boot camp." Pay and benefits: When I worked at Apple, I was paid $12 an hour as a specialist. Our training team can help you book training for your organisation or for a third party. Welcomed customers into the store and helped them experience Apple's technology Educated customers about the brand to incite excitement about the company's mission and values Shared best practices for sales and customer service with other team members to help improve the store's efficiency After going through an estimated 13 hours of content and successfully completing an exam, users will receive the Apple Certified IT Professional certification. And thats our greatest strength. In addition, as people continue to use their mobile devices for a variety of tasks, such as banking and shopping, technicians will be needed to fix these devices when they break or malfunction. Theyre so grateful and that feels really good.. Review information and details about the policies, terms, and conditions for Apple training programs. Apple today launched updated professional training and certifications for IT support and management. This cookie is set by GDPR Cookie Consent plugin. It does not store any personal data. The Training Specialist works collaboratively with leadership and human resources leader to dev Training . The average salary for a Technical Training Specialist is 64,558 per year in Strathroy (Canada). Customer loyalty and satisfaction is their number one priority. 2023 You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Take proctored certification exams from your home or office. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Lots of different people to learn from and meet. Own your learning schedule with self-paced, online courses. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. Each of those locations employs over 100 people totalling aboutabout 30,000 full- or part-time retail workers. We deliver a full range of Apple courses, including support and repair training for Apple devices. Core training took place off-site and included 15 new employees like myself. NOW WATCH: The 6 best new features coming to Apple computers. Average salary for Nokia Technical Manager in Dusseldorf, Germany: [salary]. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. Apple Technical Specialists also help ensure that all of Apples devicesfrom iPhones to Mac computersare compatible with each other. Based on 88 salaries posted anonymously by Ontario Power Generation Technical Training Specialist employees in Strathroy, ON. As part of that process, were rolling out Mac as a choice for our employees. Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. Design and lead tailored in-person and virtual trainings.. This website uses cookies to improve your experience while you navigate through the website. United States Department of Labor. The entire store team benefits from your commitment to providing the best care for customers. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. Different together. Once basic core training was completed, we each were assigned a veteran employee to "shadow" this person is suppose to be your mentor. Acknowledging, Diagnosing and Troubleshooting technical issues of Apple products. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Participation in Apple training and certification programs is subject to your adherence to and acceptance of the program policies in effect at the time you participate in the relevant exam or training. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . I spoke with a manager who asked when I'd be available for an interview, and we picked a time. Multiple sources informed MacRumors that Apple's PR team is planning a product briefing next week. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management. . Learn more (Opens in a new window) . You have excellent time management skills and can make decisions quickly. Apples new IT training series begins with the Apple Device Support course. It felt pretty good to be able to help this woman. Do you love how it feels to help others? The Apple Authorized Training Center for Education program is an exclusive network of educational institutions that have demonstrated their quality to Apple. Based on 3781 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City. Whether you work full-time or part-time, each customer conversation you have will make it clear: Youre not just supporting technology. The courses are sequential, and build on skills and concepts as the user progresses. Becoming certified to repair Apple products requires passing exams through an online Authorized Testing Center. The program will work with underprivileged youth from IT/Science and Computer Programming backgrounds to help them get employed in either traditional software development (enterprise and/or mobile) or data science. To view your favourites, sign in with your Apple ID. Get discovered. The cookies is used to store the user consent for the cookies in the category "Necessary". At the store I was introduced to a manager who explained that the followingSaturdaymorning theywere having a hiring event at7 a.m., and she invited me to attend. Apple first worked with Austin Community College in Austin, Texas, to offer the Apple deployment course in early 2020, and is expanding to Maricopa Community Colleges in Chandler and Mesa, Arizona, this summer, with additional CEI schools to be announced. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. about 30,000 full- or part-time retail workers. And after you've passed an exam, display your verified digital badge on any professional networking site. Ability to work independently: Independent work is a necessary skill for technicians to have. It was just a few days later when I received my first follow-up call. Great offering by Apple! In this role, you wont be expected to repair hardware. Apple's hiring process included a one-on-one interview with each manager from the store, as well as with the district manager. She confided in me that she had lost her son in a car accident and on this device was her final communication from her son, a voicemail with his closing words being "I love you Mom." Most surprising thing about working at Apple: I would think readers would be surprised to see the energy behind Apple's walls, to know that management is always working on creating a better customer experience. Apple technical specialists have a wide range of responsibilities, which can include: The salary of a technical specialist can vary depending on their level of education, years of experience, and the company they work for. I can tell you, this is a task that takes hours to do, often taking the store's closing crew two to three hours to accomplish. Copyright 2000-2023 MacRumors.com, LLC. United States Department of Labor. When a customer needs assistance, you quickly assess their situation. We played ice-breaker games and learned everything Apple history, achievements, programs, the the company's mission statement, benefits and stock options. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. In the US alone, Apple has 265 retail stores across 44 states. US Bureau of Labor Statistics, Computer, and Information Systems Managers. This requires a lot of testing and coordination between different teams within Apple. Apple is, of course, concerned with how well taken care of its customers are, but I have to say the company also looks out for their employees. attend the Apple Training course you want to become certified to deliver pass the associated certification exam at the Instructor Level Score (for technical training courses only) meet Apple's quality standards by demonstrating your ability to deliver the Apple Training course at a train-the-trainer (T3) session As noted by YouTuber ZoneOfTech on Twitter, Apple typically uses two pins to attach each button to the chassis, but Apple today announced increased trade-in values for a limited number of older iPhone models in an effort to encourage customers to upgrade to the iPhone 14 lineup. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". But opting out of some of these cookies may affect your browsing experience. Learn more about your EEO rights as an applicant (Opens in a new window) . As technology becomes more complex, businesses will need to hire professionals who can help them understand and manage it. Roles based in Quebec require French language proficiency. Save someone's day. Sign up for notifications from Insider! In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelor's degree in computer science, information technology, computer engineering or another closely related field. Apple training delivers everything you need to learn about the technologyonline and on your time. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. 2023 The Apple Deployment and Management course takes these skills further, covering how to configure, manage, and secure Apple devices using mobile device management (MDM), teaching users how to develop a deployment strategy and use Apple Business Manager and Apple School Manager. You reassure customers when delivering product diagnoses and potential solutions. Find available Technical Support and Customer Support roles Learn about Apple Support Advisors Apple Store Support You have excellent time management skills and can make decisions quickly. Helping customers and providing technical assistance. That's according to suppliers involved in Apple's iPhone supply chain. You need a current, government-issued ID to check in with the proctor and begin the exam. The energy on these days rocked my world. Along the way, youll be updating your technical know-how and educating team members about technical issues. By using this form I agree for Influential Software to store and handle my data, and to contact me about IT training services. For more details and to apply, visit, Apple Professional Training courses are available now at. Your day in the Apple Store is filled with a range of focused support and service tasks. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. I filled out Apple's online application, which consisted of a series of questions that I suppose helped them determine if I was "Apple material.". Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. The need for more technical talent is a trend that is being driven by the increasing complexity of technology. Apple today announced new training courses and certifications to help IT professionals learn how to support and manage Apple devices in the workplace. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. By helping Apple maintain strong relationships with customers, you are instrumental to our success. The cookie is used to store the user consent for the cookies in the category "Other. Apple Technical Specialists typically have a bachelors degree in computer science or a related field, and they must be proficient in the use of Apple products. Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering, and Management. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. View jobs Apple Employee Reviews for Technical Specialist Review this company Job Title Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Well provide the training you need to get new owners started and help current owners troubleshoot their mobile devices. As mobile devices become more complex, technicians will be needed to repair and maintain them.
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