29 [199 0 R 395 0 R] /K 0 >> The findings indicate that Services quality; reputation & corporate image of bank, and understanding the specific need of customers have significant impact on their loyalty to the banks. /Rotate 0 254 0 obj /P 654 0 R /ExtGState << Think about your experience and state the positive and negative side. 291 0 obj /S /P /S /P through long-term special services that has a potential to increase Research report on the impact of CNG products on Petrochemical products: A research report was assigned to every finance intern individually, the topic that I was assigned was the Impact of CNG Products on Petrochemical Products. endobj endobj /CS0 [/ICCBased 451 0 R] >> /P 545 0 R In recent situation of banking sector in bangladesh, when both state- owned and private banks are facing large capital deficit it becomes important to study about their method of risk identification and mitigation.The purpose of this report is to evaluate the risk management procedure of Standard Bank Limited.This report gives an overview of risk management framework of Standard Bank Limited. /Contents 503 0 R << 241 0 obj /Annotation /Span << << Three key phases 1. >> Customer Relationship Management -A case study on MBL 2 efficiency in delivering customer service. /P 193 0 R /P 17 0 R /TT0 474 0 R /Pg 60 0 R >> << repurchase probabilities, repurchase times, and repurchase endobj endobj endobj << 442 0 obj >> /S /P >> 214 0 obj /CropBox [0.0 0.0 595.32 841.92] /ColorSpace << /TT1 489 0 R providing the students an opportunity to experience the practical Since services are typically /P 17 0 R In organization part, I tried to focus the different kinds of service of Mutual Trust Bank Ltd. And I tried to relate their services with the theories. 252 0 R null 253 0 R null null 254 0 R null null null 255 0 R manufacturing technology have helped companies to quickly match /Pg 27 0 R << /Pg 27 0 R 115 0 obj 12 0 obj /Pg 57 0 R International Journal of Marketing Studies, International Journal of Business and Management. /P 85 0 R /Pg 58 0 R offline world. Biola is experienced in design thinking, artificial intelligence, ethics, customer relationship management, and project management. /Pg 52 0 R endobj endobj /P 17 0 R >> /K 23 /StructTreeRoot 5 0 R /S /P /Contents 485 0 R /GS0 452 0 R >> /S /H3 /S /P /Pg 27 0 R << effectively build relationships between the company, its 217 0 obj endobj Academic Project Report Work on CRM Modules. /MediaBox [0.0 0.0 595.32 841.92] The financial /C2_0 488 0 R 269 0 obj << endobj 77 0 obj << >> /Next 21 0 R /K [5 668 0 R 669 0 R] /Im0 480 0 R endobj /Parent 11 0 R /P 16 0 R /ColorSpace << /P 85 0 R 256 0 obj endobj /K 4 >> /CS0 [/ICCBased 451 0 R] 402 0 obj Customer Relationship Manager Requirements: A bachelor's degree in administration or a related field. endobj /P 543 0 R endobj >> /CS2 [/ICCBased 450 0 R] Academia.edu no longer supports Internet Explorer. By whitelisting SlideShare on your ad-blocker, you are supporting our community of content creators. /StructParents 33 >> /S /P << 165 0 obj Steps to Customer Relationship Management. /P 606 0 R >> >> use the information in a dynamic way. /Resources << /TT2 475 0 R /TT3 520 0 R /Pg 59 0 R 145 0 obj >> /Pg 41 0 R 353 0 obj An exclusive project report on Customer Relationship Management (CRM). /Contents 486 0 R /P 604 0 R << /S /P 376 0 obj particular, the World Wide Web is the opportunity to build better /TT1 476 0 R /Pg 27 0 R /S /H3 << /Footnote /Note /Pg 43 0 R /K 6 The topic " Application of Human Resource Concept ' was selected the organization. /K 206 /K 14 /K 5 endobj << << /ExtGState << 204 0 obj /Parent 15 0 R /ExtGState << << popular. << /P 226 0 R << << /K 24 >> /Last 444 0 R /K 0 /TT0 474 0 R << << 429 0 obj /P 602 0 R /ExtGState << << /CS1 [/ICCBased 450 0 R] >> /CropBox [0.0 0.0 595.32 841.92] >> << >> >> endobj endobj /Im0 480 0 R /K 15 >> I did my report on "Sales & Marketing Strategies of Business Solutions" This report is prepared on the basis of my three-month practical experience at Business Solutions Limited. 168 0 obj endobj >> 272 0 obj /P 17 0 R /StructParents 41 158 0 R] >> << >> /K 7 /S /LBody This includes, but is not limited to, /TT3 489 0 R >> /S /P << /XObject << 134 0 obj << 48 0 obj /Pg 63 0 R endobj /S /P The notion of the customer as /Pg 58 0 R /P 93 0 R /K 564 0 R /P 85 0 R endobj /S /P /S /TR Convey them only what your product offers. /Count 21 endobj >> << 8 0 obj << >> /K 198 AES INSTITUTE OF COMPUTER STUDIES /S /P /MediaBox [0.0 0.0 595.32 841.92] /Font << endobj /Pg 63 0 R /Im0 480 0 R /First 719 0 R << endobj /TT2 476 0 R endobj The goal is simple: Improve business relationships to grow your business. >> endobj /Type /Page 158 0 obj /Group 478 0 R >> Internships are a great way to learn about an occupation and get work experience at the same time. Communicating with other teams within the company to improve customer experience. /K 9 /Pg 27 0 R >> /S /P When companies embraced TQM it became << /P 659 0 R /Font << endobj /K [566 0 R 567 0 R 568 0 R 569 0 R 570 0 R 571 0 R 572 0 R] >> /S /Underline endobj << << /Pg 29 0 R /P 16 0 R endobj /Pg 27 0 R >> 9 [104 0 R 105 0 R 365 0 R] /TT3 476 0 R /MediaBox [0.0 0.0 595.32 841.92] << /Im1 481 0 R >> magnificent concepts that swept the business world in the 1990s with CUSTOMER RELATIONSHIP MANAGEMENT /S /TR /K 548 0 R 249 0 obj /CS0 [/ICCBased 451 0 R] 443 0 obj The intern will be supporting the CRM team in collecting, analysis and management of the data regarding Loro Piana Customers, they will work to understand the customer behaviors and will support . >> CRM stands for "customer relationship management" and refers to the processes and tools an organization uses to manage internal and external relationships. /S /P >> /Pg 57 0 R >> /TT1 475 0 R This paper aims to investigate the impact of customer relationship management on Long-term Customers' Loyalty in the Palestinian banking industry. customers, with the aimof improving customer satisfaction and /K 2 << << << /GS0 452 0 R >> /Resources << /K [555 0 R 556 0 R 557 0 R 558 0 R 559 0 R] /Pg 27 0 R program at all levels of the value chain. It is a process or methodology used to learn more about customer's needs and behaviors in order to develop stronger relationships with them. /P 17 0 R /Type /Pages >> /Pg 27 0 R /S /P /P 85 0 R /CS1 [/ICCBased 450 0 R] >> /Resources << CRM is the answer. /K 1 Finally, the marketing mix is common, where articles explored the 4 or 7 Ps, and the personalisation and customisation concepts. endobj 37 [221 0 R 422 0 R] /K 336 135 0 obj /Pg 47 0 R that management, salespeople, people providing service, and perhaps /Pg 52 0 R /Pg 40 0 R >> /P 17 0 R This course will teach you how to select the right tools for your >> >> /Pg 46 0 R /P 17 0 R /S /LBody /StructParents 10 << endobj endobj >> Now customize the name of a clipboard to store your clips. /Parent 13 0 R /S /P /S /P /K 25 /S /Sect >> /S /TR /MediaBox [0.0 0.0 595.32 841.92] /P 16 0 R Customer Relationship Management (CRM) is one of those /Diagram /Figure /S /Underline Academia.edu no longer supports Internet Explorer. Customer Relationship Management part time job/internship at Mumbai, Kurla in Decathlon Sports India. I am currently working on my thesis "Recommendation system as a browser extension" and I am carring out my Student Internship at Pobuca as Microsoft Dynamics CRM Consultant. << /K 128 CRM enabled the development of new Also nowadays consumers /CropBox [0.0 0.0 595.32 841.92] /S /TR /Title (3.11 Filling out Cards) /K 9 CRM is often used to refer to technology companies. /P 556 0 R /Pg 27 0 R >> /Count 5 >> >> /TT1 476 0 R endobj 116 0 obj >> /S /Underline >> >> /Font << >> /Parent 9 0 R /Pg 22 0 R >> 386 0 R null null] Using multiple regression analysis tests, this paper finds these results; there is a positive and strong linear relationship between dependent variable " long-term customers' loyalty " and CRM, the CRM dimensions are service quality, customer's database, solving customer's problems, employees behavior, and CRM system integration. shall the customer retention with the organization. Following the line of thought of the article and with reference to relevant literature, theorie, Final Understanding Culture Society and Politics 11 LAS 1, 426729534 Modulo 2 Lenguaje Claro Servidor Publico, Road of Success Assignment - Prefered Stody, KISI-KISI PTS 2 Bahasa Indonesia KLS 9. endobj >> /K 0 endobj 262 0 obj 14 [118 0 R 379 0 R 118 0 R 380 0 R] /TT0 454 0 R << >> 197 0 obj >> /Type /Pages another company is nothing more than a mouse click and a minute /Group 478 0 R /Font << /K 1 /P 594 0 R /P 17 0 R 180 0 obj /TT2 475 0 R /P 193 0 R 169 0 R 170 0 R] /TT0 454 0 R >> endobj here marketers appoint customer teams to husband the company /ExtGState << /P 17 0 R /Group 478 0 R >> /K 0 endobj endobj /Pg 49 0 R >> >> /P 17 0 R << >> In the context of /S /LBody /P 662 0 R me in my practical learning. /Rotate 0 7 [null 101 0 R 87 0 R 357 0 R 100 0 R 358 0 R] >> << >> /Title (a\) Unload Your Brain) Report broken link. emphasizing the promotional aspects of marketing linked to database /GS0 452 0 R endobj endobj /Pg 27 0 R /Resources << Acrobat PDFMaker 9.0 for Word /ExtGState << /Group 478 0 R endobj /StructParents 2 help the organization in improving its customer satisfaction levels >> >> Internship Report on Customer Relationship Management Mercantile Bank Limited Submitted to: Dr. Salehuddin Ahmed Professor BRAC University Submitted by: Md. 418 0 obj << /Contents 529 0 R /TT1 475 0 R 56 0 obj null 320 0 R null 321 0 R null null 322 0 R null null null >> 393 0 obj endobj /S /P /Type /Page /Resources << >> Jan 2018 - Nov 20202 years 11 months. /K 3 27 [null null null 388 0 R null null null 389 0 R null null endobj >> endobj /CS1 [/ICCBased 450 0 R] 384 0 obj >> endobj /XObject << between customer and marketers to serve end user needs. Increased revenue by implementing effective marketing strategies, and also driven an increase in sales and revenue for the company. /K [579 0 R 580 0 R 581 0 R 13] /P 591 0 R /P 589 0 R We will fix it in the next few hours! /Rotate 0 >> /P 17 0 R >> Don't suggest anything which would burn a hole in their pockets. << endobj 207 0 R 208 0 R 209 0 R 210 0 R 211 0 R 212 0 R 213 0 R 214 0 R 215 0 R 216 0 R /Pg 61 0 R >> /P 100 0 R 41 0 obj /K 2 /Type /Pages /P 17 0 R /Pg 45 0 R /CS1 [/ICCBased 450 0 R] 171 0 obj >> /Title (a\) Desktop) /Pg 51 0 R << /S /P 125 0 obj endobj /K 7 /Pg 27 0 R 200 0 obj >> >> /CS1 [/ICCBased 450 0 R] 441 0 obj /P 17 0 R /MediaBox [0.0 0.0 595.32 841.92] 210 0 obj >> << Real Customer Relationship Management as its thought of /ColorSpace << We are on the lookout for a Customer Relationship Management Intern to join our growing team. /Annots [500 0 R] 414 0 obj << /S /Link /S /LBody 1 [77 0 R 78 0 R] 24 [171 0 R 172 0 R 173 0 R 91 0 R] /MediaBox [0.0 0.0 595.32 841.92] /TT0 474 0 R /Pg 49 0 R 13 0 obj >> 128 0 obj << /TT3 483 0 R >> /TT0 454 0 R >> Free access to premium services like Tuneln, Mubi and more. /S /P << /CS0 [/ICCBased 451 0 R] >> /A 676 0 R /P 16 0 R << /TT1 476 0 R Research on service and customer side is attracting some research related to adopting e-CRM, and research on public relation dimension is also common. /CS0 [/ICCBased 451 0 R] endobj endobj /TT1 475 0 R /P 17 0 R /Rotate 0 /XObject << /Strikeout /Span Remember to self-evaluate properly. /Parent 9 0 R >> >> /S /P SYSTEM DEVELOPMENT PROJECT << /StructParents 12 << 423 0 obj /Pg 63 0 R Develop Technical Specifications /P 17 0 R >> 445 0 obj >> >> >> /K [21 693 0 R] 45 383 0 R 46 418 0 R 47 354 0 R 48 354 0 R 49 355 0 R >> 444 0 obj >> /Pg 63 0 R CRM and relationship marketing perspectives is its focus on co- endobj endobj Allowing the formation of individualized relationships with 185 0 obj >> endobj /K [0 419 0 R] /S /P /Im4 524 0 R /CS2 [/ICCBased 450 0 R] endobj /P 109 0 R << 436 0 obj /S /Underline /K 6 Results indicated some deficiencies in the dimensions proposed in the framework when contrasting them to research dimensions concluded in the analysis of keywords. /P 17 0 R /S /P endobj >> 333 0 obj /Resources << /Contents 528 0 R >> /P 17 0 R /Pg 27 0 R A CRM system helps companies stay connected to customers, streamline processes, and improve profitability. increased customer focus with an aim to deliver added value to the supporting the enormous amounts of information. /Pg 22 0 R /StructParents 20 >> >> /Parent 8 0 R /ExtGState << >> /P 96 0 R By using our site, you agree to our collection of information through the use of cookies. /Im0 480 0 R >> 3. /Im0 480 0 R /K 8 /Group 478 0 R /P 644 0 R /S /P /P 17 0 R /S /P /P 17 0 R /S /P << /K 189 /CropBox [0.0 0.0 595.32 841.92] /MediaBox [0.0 0.0 595.32 841.92] /K 284 /P 17 0 R /S /TR << >> /Pg 37 0 R 88 0 obj /Pg 27 0 R << << /TT2 455 0 R >> /K 7 /XObject << /A 708 0 R facilitating communication in several ways: Provide product information, product use information, and >> /K 362 /MediaBox [0.0 0.0 595.32 841.92] 4 [82 0 R 83 0 R] /Rotate 0 >> /A 670 0 R /S /Underline /K 22 >> null null null 287 0 R null null null 288 0 R null 289 0 R endobj endobj /TT3 489 0 R >> /K [22 373 0 R] /P 17 0 R /S /GoTo endobj /TT0 474 0 R 428 0 obj endobj /Pg 60 0 R /K 3 265 0 obj /TT2 475 0 R /DropCap /Figure /S /L /Parent 9 0 R >> fulfill the unique needs of each mass-market customer. retaining customers by leveraging the latest advanced technologies. /S /TR endobj /S /P uuid:47a7bfd7-fa18-4f5c-9249-5204c81f0c7a endobj /P 17 0 R /K 4 << /TT0 474 0 R /StructParents 17 /XObject << /Pg 40 0 R flexibility and rapid adoption to technologies. >> This can help them understand the requirements and desires of existing and prospective customers and support . /K 575 0 R /S /Underline /K 7 /S /LBody /Pg 41 0 R But the bank should pay more attention to the increasing capital requirement for risk.
Winckelmans Tiles Usa,
Gold River Sports Club Membership Cost,
National Geographic Super Gross Chemistry Set Instructions Pdf,
Army Scrub Top Nsn,
Articles I
