We combine leading technology partnerships and the CX expertise to enable your success. 0000008011 00000 n An innovator in redefining the employee experience (EX), Koskovich will activate new models of EX which align to emergent principles of flexible work and service delivery, springboards for revenue growth. . 0000024733 00000 n Adjusted EBITDA was $326.6 Million or 13.4 Percent of Revenue. Privacy Policy. hb``c``d`e` @16 @Nc@Y`U0Y /:p)!BJ 68W@Z Gain a competitive advantage through automation. For almost four decades, we've been helping our clients manage their front office and back office systems with a combination of human and automated solutions. We serve millions of customers every day in 6 continents, across 90+ centers, in over 50 languages with our 60,000+ employees. Cision Distribution 888-776-0942 Elevate your sales team through sales outsourcing, including a customized growth services playbook. We use a blended contact centre training approach that combines AI-powered and live learning programs that improve speed-to-proficiency by up to 75% and employee NPS by as much as 18 points. "Across the industries and geographies that we serve, improving the customer experience has never been more urgent. Learn why we use cookies and how to manage your settings. 0000022096 00000 n journeys, 5 digital transformation There is nothing worse than a dumb bot. CX operations, outsourcing, and sales providing the talent and empathy of our award-winning front line team, because we understand that every interaction with a customer should build value, not destroy it. The Company's nearly 60,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. Swanback will partner with TTEC's Chairman and CEO Ken Tuchman and the Company's senior leadership team to accelerate TTEC's next phase of growth. ;TG9]'U-YVJ~+;;xH%rr.%n%J:p(PA8G0G8G0G8G0G8G0Gg>=Y,a,YF~A={ AEJ_W+J_W+J1e2dY,C1ee2fYdC?~1c=~qswk>|Yatq_ e endstream endobj 44 0 obj <> endobj 45 0 obj <> endobj 46 0 obj <>stream strategies for right now, Top customer service 0000005907 00000 n Our go-to-market platform is accelerating the adoption of our differentiated CX solutions and we continue to augment our organic growth with meaningful accretive strategic acquisitions. Restructuring and integration charges, net, Net income attributable to noncontrolling interest, Net Income Attributable to TTEC Stockholders, Net Income Per Share Attributable to TTEC Stockholders, Net Income Attributable to TTEC Stockholders Margin, RECONCILIATION OF NON-GAAP FINANCIAL INFORMATION, Asset impairment, restructuring and integration charges, Changes in acquisition contingent consideration, Adjustments to reconcile net income to net cash, Net cash provided by operating activities. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. a great experience to their customers, build customer loyalty, and grow their business. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. We have searched the marketplace to find the best CX solutions to meet our clients and their customers' needs. The company's 62,700 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. 0000031554 00000 n 0000006467 00000 n "I'm thrilled to join TTEC at this pivotal time. 0000050107 00000 n Humanify(R) DEI+ Bot . Customer experiences, from marketing to sales and service, are now reflections of the brand. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. and the CX expertise to enable your success. Reduce cost and improve CX with recommendations from your front-line employees. Written by George Maybach for Fintel ->. READ THE CASE STUDY. We combine leading technology partnerships ", Reflecting on his decision to return to TTEC, Mr. Erickson stated, "The strength and potential of TTEC's CXaaS platform powered by a culture of innovation across 40K+ passionate and dedicated brand ambassadors are an unbeatable combination in today's experience economy. trailer <<7F486E41DFF244E1A2D09FA2739736F0>]/Prev 466469/XRefStm 2042>> startxref 0 %%EOF 903 0 obj <>stream Now, how cool is that? 0000006260 00000 n With the intensifying focus on digital adoption, no one is more capable or ready than TTEC to help companies and their customers win in the experience economy. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. Fourth Quarter 2022. {b6{nen;Wx5[.Q\zD~M, o_U!C#"3>bl$`M\ ,`Gvg3xEjM^G6kPA]Z%[0k2/y,XceN-P/P/IO?? Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. Shelly shares our vision and has the passion and expertise to take us to the next level," Tuchman concluded. 0000004300 00000 n TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customerwhether it's face-to-face, online, over the phone, on social media, or via . TTEC Announces Fourth Quarter and Full Year 2022 Financial Results. And deliver CX at scale. 0000008248 00000 n Design and roadmap your digital transformation, Optimize CX with AI, RPA, and machine learning, Power your voice, chat, SMS text, and social media, Deliver CX excellence with our associates, One platform, one workforce, one experience, 10 predictions shaping the evolution of customer and employee experience. 6 Reasons to consider nearshoring now GET THE GUIDE. 0000010205 00000 n 0000124950 00000 n TTEC (pronounced t.tec) We help companies build engaged, happy, profitable customer experiences powered by our combination of humanity and technology. 0000163192 00000 n Now you can with modern cloud-based technologies that quickly respond to changes in demand and customerpreferences. A highly experienced Genesys Certified Cloud designer working on Genesys products for large global contact centre solutions. Working with a contact centre outsource partner provides numerous cost and innovation benefits while improving the customer experience. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. _`q#!4i\6 d@O ,fa~QaLyuaJ[1x,SV*?^pS~:,z~o*_B51&Wy 0000008977 00000 n One that tells you what is happening in the present. Yes, it is possible. 0000021388 00000 n from 8 AM - 9 PM ET. "Sean has repeatedly demonstrated throughout his career how extraordinary results can be achieved from combining talented and motivated teams with breakthrough technologies," said Ken Tuchman. Consumers expect great interactions whenever they connect with a company. To learn more visit us at https://www.ttec.com, Investor ContactPaul Miller+1.303.397.8641, Media ContactTim Blair[emailprotected]+1.303.397.9267, Cision Distribution 888-776-0942 Design your CX to eliminate pain points and reduce churn. Get better 0000028000 00000 n Learn why we use cookies and how to manage your settings. TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for digital CX transformation. 0000041483 00000 n 0000035148 00000 n CX Strategy and Analytics unlocks actionable insights and a transformation roadmap to guide you. From omnichannel to messaging to automation and CRM, we've gathered all of the best CX technology platforms in one place so it is easy for you . Consumers choose where, when and how they interact with you. With our massive addressable market, broad and deep CX capabilities, and solid financial profile, our ambition is to double the business again, but in half the time. 0000017388 00000 n U9_P`0{,=p7H50q.a\ Qkk>u'K.hR`Y , iF ` Z:,h endstream endobj 29 0 obj <>>> endobj 30 0 obj <> endobj 31 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>>>/Rotate 0/TrimBox[0.0 0.0 612.0 792.0]/Type/Page/PieceInfo>/PageUIDList<0 2028>>/PageWidthList<0 612.0>>>>>>>> endobj 32 0 obj <> endobj 33 0 obj <> endobj 34 0 obj <> endobj 35 0 obj <> endobj 36 0 obj <> endobj 37 0 obj <>stream TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). 0000007838 00000 n Humanify @home, About TTEC:TTEC Holdings, Inc.(NASDAQ: TTEC) is a leading digital global customer experience technology and services company focused on the design, implementation, and delivery of transformative solutions for many of the world's most iconic and disruptive brands. About Us. TTEC Holdings, Inc.(NASDAQ: TTEC) is one of the largest, global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. Find and engage customers across all channels to accelerate growth. 0000030379 00000 n Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. amazing customer Find and engage customers across all channels to accelerate growth. 0000074155 00000 n H\n@E|E/E*%H^C`h{0Y/Hc sGEvN]N:OMpp$/\5}7zL8pOCRU.o^6pI}jgk{xt}KgZKp2i|{s>x8L3:M*^oev<5)/,SjlOg3xE^yfV\pI.B0J8F60}J)Sn\A0W+ 0000119471 00000 n r\a W+ End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. Elevate your sales team through sales outsourcing, including a customized growth services playbook. From omnichannel to messaging to automation and CRM, weve gathered all of the best CX technology platforms in one place so it is easy for you to find the rightfit. Whether you need help operating business as usual or managing a seasonal surge, we combine the latest technology with proven approaches to keep things running. 0000043061 00000 n Reduce cost and improve CX with recommendations from your front-line employees. At TTEC, we help clients design, build and operate digital experiences, and provide the real-time CX analytics to be always optimising. Contact Center Automation Tools and Trends READ THE ARTICLE. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions.
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