General Admission seating is subject to availability, and information for each game will be released the week off on our website here. If you have purchased concession tickets you are required to present a valid proof of entitlement and photo ID on entry at the venue. Please wait a few seconds for it to load. f you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. Invitee A starts purchasing two seats from hold. Yes, it will. 4 0 obj Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller). Please see our tutorials on how to reserve seats in the AFL Reserve here. When I enter my Voucher ID online, it is notifying me that the voucher is 'not yet active', what does that mean? Can I still access the full site on my phone if I need to? This is the default selection and lets the website choose the tickets which are currently the best available in any price category. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). You now have the option to have your sign in details remembered for your next visit. This will display a preview of the event pass with all ticket information needed to attend the event and the option to Add to Passbook. You will only see this guide once, but will have the option to see it again by clicking on a clearly displayed link which will remain in place for the first 4 weeks after launch. Each ezyTicket PDF attachment represents an individual ticket to the show, with its own unique barcode that must be scanned for entry. Some events have more than one price type. <> Have more questions about Ticketek Gift Vouchers? No, we cannot refund the additional charge for the Refundable tickets. Going to ticketek.co.nz, visiting the mobile site or downloading the Ticketek mobile app; Choosing an event on sale and selecting your tickets; Entering the Voucher ID on the payment page; and. How do I find out the expiry date of my Ticketek Gift Voucher? The Ticketek app was also reportedly glitching, stopping people from . In addition, Apple's Passbook is time and location based, so provided you haven't disabled the feature (in Settings or back of the event pass), tickets added will automatically open and show on the iPhone lock screen when you are within a radius of the venue and event time, making entry into an event with a mobile ticket even quicker and easier. You can find information on how to access your Mobile Membership through the AFL Live App here. 3 0 obj The new 'My Events' section on the Ticketek homepage lists events that match your region and genre preferences. For location services: Settings -> Privacy -> Location Services, for notifications: Settings -> Notifications. 13+ - Adult Ticket. <> Tickets that are detected as being sold or offered for resale in breach of the Ticketek Terms and Conditions may be cancelled without a refund. Information specifically relating to AFLM Membership 2023 will soon be communicated via email and our website. Your barcode to access tickets is generated upon your renewal. You can redeem your Ticketek Gift Voucher online through ticketek.co.nz, through Ticketek's mobile site and mobile apps, or over the phone through the Ticketek Call Centre. Yes, you can change your region using the location menu at the top of the Ticketek homepage and we'll remember this choice for your future visits. There are over 20 circumstances you may request a refund. Tickets will be available to purchase, once onsale, through Ticketek. CONCESSION & JUNIOR POLICIES Concession Policy A person must have the appropriate form of concession to purchase a concession ticket. Full Ticketek Refundable terms and conditions of sale can be viewed here. Invitee B purchases the two seats they were assigned at step (b). If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of venues for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the venue name to read see more information about that venue. Can I delete the details of my saved credit or debit card? We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) You will need to provide some form of ID if you are requesting tickets be reissued, so that staff can access your Ticketek account details. How do I make a wheelchair or Accessible Seating booking? You can click the View Map button to view the section of the venue where your seats are located, If the tickets allocated are for seats with a restricted view, you will need to check the box to acknowledge this. Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from Ticketek or other authorised points of sale. To do so, members will be required to use the 12-digit barcode number on the back of their member card, entering it on the website of the relevant ticketing agent (Ticketmaster at Marvel Stadium, Ticketek at the MCG). My tickets have not arrived after a reasonable amount of time, what do I do? In most cases, a GA ticket is a standing floor ticket. Also tap on the 'i' icon at bottom right of event pass to 'flip' the ticket over to find extra transaction information. Ticketek Gift Vouchers can be redeemed for tickets to participating events on sale through ticketek.co.nz, the Ticketek Call Centre and Ticketek agencies. Can I buy tickets from unauthorised sellers such as online auction sites like eBay? Without limiting other remedies, Ticketek may limit, suspend or terminate the MyTicketek account of users who are acting inconsistently with these Terms and Conditions, including in particular the accounts of users who we believe are harassing, threatening or abusing our employees or other users or who act in an unlawful or inappropriate manner. For all enquiries relating to ticketing, please visit Ticketek (MCG) or Ticketmaster (Marvel Stadium) locations. If you are using the Ticketek iPhone app, the mobile tickets will also be automatically stored in your Ticket Wallet when you are logged into your My Ticketek account. After successfully completing your purchase, you will be presented with a ticket confirmation page and an email will be sent to your registered email address confirming the details of your transaction. Once you have updated your details click on, Tick the boxes to select the communications you would like to receive, Enter each of your known My Ticketek Sign Ins and click, If this succeeds for your Sign In, please use that Sign In name to access My Ticketek, If you're unable to find a My Ticketek sign in please. Yes, 90 days after the event, tickets will automatically be removed from your Ticket Wallet. Please read the "What If My Tickets Are Lost or Stolen" and "What if my tickets do not arrive" questions in the Top FAQs section. 2023 Ticketek Pty Ltd (ABN 92 010 129 110). Version 5.22 B82 R0 On any smart phone, go to ticketek.co.nz in your mobile browser to view the mobile site. In the interests of minimising ticket scalping, Ticketek may change your delivery method to "venue collect" at its discretion. Make sure the backlight on your phone is set nice and bright. Ticketek does not offer refunds or exchanges as a result of a change in your personal circumstances or due to external factors such as, for example, adverse weather. Locate your ticket by the Ticketek Logo and event name and tap on the event pass to view. Yes, if you wish to delete the details of your saved credit or debit card, you simply need to log into your My Ticketek account, visit the Payment Details page and hit the 'delete' button. Members who have not yet renewed their memberships will receive their AFL memberships card approximately 3-5 weeks after renewal, but don't worry! Is there anything special I need to do when I get to the venue to scan my mobile? The MCG does apply an additional transaction fee. You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. Tixel allows you to resell your Ticketek tickets in a few simple steps.Simply: Find your ticket. Ticketek has also been an active participant in various government forums relating to ticket scalping and has also over the years worked closely with Live Performance Australia on this issue. Staff are amazing under the circumstances," a third said. If you selected to have all tickets sent to your mobile phone, make sure these have been forwarded on to everyone in your booking, Before arriving at the event open your Ticketek Text message, Once your message has been opened, click on the link to reveal your Ticketek mobile ticket in preparation for scanning, Ensure the back-light on your mobile phone is turned up to aid the speed of scanning your Ticketek mobile ticket (see the manufacturer's manual for instructions.). When you book online you cannot choose the location of your seat. Confirmed timings and priorities will be communicated closer to the 2023 Toyota AFL home and away season beginning. Are there any events I can't use my Ticketek Gift Voucher for? Tour dates Ticketek is selling for the following venues only. If I received an invite, does Ticketek store my contact details? Do I need to add to Passbook to gain entry into the venue? Please refer to the additional information and conditions on the event page of the Gift Voucher you have been given. As part of the terms of sale, the only person authorised to purchase tickets is the credit/debit card holder. An administration fee of $10 will be charged. When tickets are no longer available the event will be displayed as Allocation Exhausted.". Note that General Admission tickets, if lost may not be replaceable therefore we again recommend ezyTicket or Ticketek Mobile Ticket, or registered mail where available, On occassion you will also be asked to complete the Ticketek safeguard ("Captcha"). How do I update my credit or debit card details once they have been saved? If you do not request a refund by that date, you will have agreed to the reschedule or relocation and will not be entitled to claim a refund; If an event is cancelled, rescheduled or significantly relocated by the Seller, all liability is limited to the amount for which the ticket was purchased (including any fees or charges unless otherwise notified at time of purchase). You will receive an Order Confirmation via email immediately. Mobile tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 0800 842 538 ahead of the event day to do so. An event is displayed as "Allocation Exhausted" when all transactions for Ticketek's entire available tickets have been completed. For information regarding ticketing of live entertainment and sporting events, or to obtain a copy of the Code of Practice for Event Ticketing contact Ticketek or refer to www.liveperformance.com.au. The website will still select the best available within the section you have chosen, You can only select on price category at this stage. Once you have logged in, update your information. When attending the event ensure you can present your card on request. In some cases, you will only be able to purchase one set of tickets to a popular event to ensure equitable distribution of tickets to the general public. If you exceed the stated ticket limit, you may have any or all of your orders and tickets cancelled without notice by Ticketek at its discretion. My AFL Membership card has not yet arrived, what should I do? How do I check the balance of my Gift Voucher? Where possible, we approach eBay, via its VERO program, to have copyright infringing listings removed from its site. How do I access Accessible seating tickets? Selling tickets or offering tickets for sale for above their face value via auction sites or any other unauthorised means is in breach of Ticketek's Terms and Conditions. Any value that remains on your Ticketek Gift Voucher once you have completed your purchase will remain on that voucher for your future redemption. How can I get Ticketek to sell tickets to my event? Your unique Voucher ID can be found on the front of all Ticketek Gift Vouchers. Write a review Ask a question. The recipient must have an internet-enabled mobile phone to be able to view the Mobile Ticket. I've sent an email invitation but some or all of my friends did not receive them. Ticketek Terms and Conditions of Sale. Yes - there should be no issue using a phone that has a clear screen protector. If you don't opt-in during purchase, you can also opt in to Friend Spotter at a later date by using the 'Share and Save' button on your mobile tickets. You can also get it delivered instantly by selecting ezyTicket as your delivery method and receive it as a pdf attachment via email. . For more information on requesting a physical card please see here, and for more information on Mobile Membership please see here. When purchasing tickets for a particular event you may be limited to a specified number of tickets. You can purchase and reserve tickets in any combination up to the ticket limit for the event. During my time at Ticketek, I created marketing schedules managing when client's images and ticket sales . www.accc.gov.au. details of the event including: name, date, time and venue. Guest passes can be purchased through Ticketek (MCG) and Ticketmaster (Marvel Stadium). If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. What happens if I lose/change my phone or accidentally delete my Mobile Ticket? The Ticketek app will only use your basic Facebook details to access your Facebook friend list and, if they have also opted to use Friend Spotter, show you which of your friends are at the same event as you and where they are sitting. All venues have seating options available for patrons in wheelchairs or who require assistance. If you're not signed in already, you'll be asked to sign in (or register) now. If no other invitees purchase the seats that Invitee A would have purchased then those seats will be released back for sale and the group will have been split. Ticketek Gift Vouchers are valid for 18 months from their date of purchase. You can find your barcode number on the back of your member card or on the homepage of your AFL Membership online Account Manager. Alternatively, you may wish to receive all Ticketek mobile tickets on your mobile phone and either forward them to your friends yourself or keep all tickets on your phone and arrive together with your friends. If you do not receive your club of support pack please contact the club directly. 2 0 obj Invitee A changes their mind and does not proceed with their purchase. When I buy and send mobile tickets to my friends, do they need to download the Ticketek app? If you have not received all of your expected SMS's to the nominated mobile number, please contact the Ticketek Call Centre on 0800. If your question is not answered, contact our membership team via: 1999-2023 Ticketmaster. If you have access to the Ticketek iPhone app, you can log into your My Ticketek account within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. Going to an event with a social club, company, school, family or friends? Marvel Stadium - Ticketmasters accessible seating hotline 1300 883 622 or complete theform on Ticketmasters website. stream How do I request a refund if I have purchased Refundable tickets? Am I able to 'top up' my Ticketek Voucher with more credit? To organise a replacement card to be mailed out, please contact the AFL Membership team on 1300 722 515. How do I save my credit or debit card details? Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. For example, you can use eBay's Buy Now function as long as the ticket price is set at face value or below. As a condition of sale, there are no refunds, exchanges or cancellations once the booking is complete except in accordance with applicable laws in the region of purchase. Just enter the unique Voucher ID on each voucher until you reach the value of your purchase price. General You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event. You will need to be signed in to make a purchase tickets online, so sign up to My Ticketek and reap the extra benefits membership brings it's FREE! Tickets for Sport, Concerts, Theatre, Arts, Family Events, Comedy, Festivals | Ticketek Australia Wu-Tang Clan & Nas NY State of Mind Tour NRL Telstra Premiership 2023 Season GABS Craft Beer Festival Palm Tree Music Festival Ft. TISTO, KYGO, LOST FREQUENCIES & More Ampol State of Origin 19 Crimes x Snoop Cali Rose ISUZU UTE A-League 2022/23 Season https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf Your confirmation email will include all of your delivery details, plus your customer information. In this case, you can use your barcode to access tickets and this barcode is provided in your renewal email. They get your card details and charge you for food boxes u didn't order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neal's for dishes you can't even eat cuz your allergies. Find out more about. You can select a quantity of tickets in more than one price type e.g Adult, Child etc. No, only Mobile Tickets can be added into your Passbook. This message is displayed when there is either an inadequate number of tickets to fulfil your request for adjacent seats eg. If you need to contact us, you can do so via membership@afl.com.au or 1300 722 515. Don't forget to bring your ezyTicket to the event. Members who renew after this date may not receive their cards prior to the start of the season as it can take up to five weeks to produce and deliver a membership card. Please ask your friend to check their junk mail. Browse through the seven featured genres by clicking on the tabs near the top of the, When you see an event that interests you, click on either image or title to visit the page dedicated to that event, If you're interested in a VIP experience, either corporate or as an individual, select. Log in to your Ticketek account (Note: This will not be your Crows Membership Account details) 7. You may be required to submit to a search of your person and/or possessions before entering the event. The Mobile Ticket delivery option will be displayed with the existing delivery options when it is available. To locate a Ticketek Agency or Box Office select, Click on your chosen State to view the agencies and box offices in that region. When you are purchasing multiple Mobile Tickets, you can opt to have them all sent to your phone or have each ticket sent to a separate mobile number. For example, if the ticket limit for an event is ten tickets then you could buy two and reserve eight, buy four and reserve six and so on. Angry attendees couldn't access their tickets on their phones after purchasing them through Ticketek. you have requested 4 tickets yet there are no more than 3 seats next to each other in the venue, or all the tickets that were available have been selected by customers ahead of you and they are in the process of completing their transaction. Can I use more than one Ticketek Gift Voucher in the same transaction? Please ensure your membership contact details, especially your email address, are up to date so you do not miss these communications. Ticketek Pty Ltd (ABN 92 010 129 110) ("Ticketek") provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the "Seller"). The AFL Membership team will be available to assist with general enquiries on all matchdays at the below locations, Marvel Stadium - Membership services office, across from gate 2 (external). In an New Zealand first and unique to Ticketek mobile ticket, you'll have the option of sending every person in your booking their own individual ticket via Text. Will the Mobile Ticket scanners at venues work through phone covers? Your AFL online account allows you to access all information regarding your 2023 AFL Membership. Ticketek Gift Vouchers cannot be redeemed for tickets to events where it is a condition that a specific credit or debit card is required to complete the transaction - for example a Visa Entertainment pre-sale. Gift Vouchers can also come in pdf format, which can be printed. You should receive it within 2-3 weeks, however, these timelines will be dictated by club processes. Ticketek is one of the largest ticketing platforms in the world, covering major music, sport, theatre and comedy events.Chances are you have used a Ticketek-issued ticket at least once to go to a major event. Refundable tickets are an add on option available for customers to purchase during the purchase of their event tickets. If you find yourself at the venue and unable to access your ticket on your mobile phone, please visit the Box Office and they will be able to help you. Patrons holding one of the following cards are eligible to purchase a ticket at the concession rate; It's the fastest way to buy tickets for your next live experience, receive event alerts and access your mobile tickets to view and share with friends. No, for the first release, the app will only be an iPhone app. Replacement cards cost $10. When the customers friends receive their invitation email it will clearly indicate the date and time at which their held seats will expire. Once you have selected your ticket(s), there is a time limit of. Mobile Ticket Delivery can be selected via ticketek.co.nz when accessing from either a PC or smart phone, or ordered through the call centre. Can I change to Refundable tickets after I've bought my tickets? You can also update your credit or debit card details while you are logged into your My Ticketek account and navigating to the Payment Details page. If you bought tickets by phone, create a My Ticketek account now at www.ticketek.co.nz If need to talk to someone or you're worried that your ticket might not be legitimate, please contact: - New Zealand venues (excluding Eden Park, Auckland), please contact Ticketek on 0508 NZ RUGBY (0508 69 7842) or +64 (0)4 384 6309 (for mobile and . For security purposes, you must still enter your password when purchasing or updating your account details. Refer to specific details at each venue regarding accessing the stadium/park. If you are buying multiple mobile tickets, your friends don't necessarily need the Ticketek app you can simply forward on the mobile ticket SMS to your friend and they can open the link on any internet enabled smartphone on the day of the event to gain entry. How do I purchase a Ticketek Gift Voucher? How long are my friends seats placed on hold? Once a ticket is added to Passbook, you can the drag back of the event pass to initiate a manual update of details. Ticketek acts as agent for the Seller in the sale of all tickets. As a result, there are strict operating procedures which are adhered to in order to ensure security and crowd control of the event. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the "Site"). https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html Select your desired area, then select the $0 member ticket. This allows the Friend Spotter feature to link your seat location with your Facebook friends. To add your ticket to Passbook, simply open the ticket and tap Share and Save to open the Add to Passbook feature. Do I have to save my credit or debit card details? You might find the following websites helpful if you want more information about ticket scalping: I ordered a lanyard with my ticket purchase, when will this arrive? Where hand held scanners are used, simply present the mobile ticket to the customer service representative for scanning. General Admission (GA) is the term used to describe a venue where there is no reserved seating for patrons. Where can I find my AFL Membership number? Choose the best delivery option that suits you. AFL Membership will provide match-specific information about the ticket redemption process prior to each game. If you have an issue with tickets purchased through an unofficial agency please return to the point .
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